Okay, let’s tackle this. So Lewis Kira has 12 years of experience in customer-facing roles like Senior Call Center Rep. at Transamerica Life and Protection. Skills like customer service, sales, and Microsoft Office are in demand in the insurance industry. Location is Cedar Rapids, IA, which is a mid-sized market. According to national averages, customer service and sales professionals in insurance can earn around $40-$60 per hour. However, considering Lewis’s experience and skills, I’ll estimate a slightly higher rate, around $50 per hour, which is on the lower end of the scale for someone with his expertise.