Experience

• 

  Idelan Consulting (Pty) Ltd

  • Gaborone, Botswana

  • Managing Consultant

    • Apr 2019 - Present
    • Gaborone, Botswana

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  Zambia Electronic Clearing House

  • Lusaka, Zambia

  • Chief Executive Officer

    • Jul 2018 - Mar 2019
    • Lusaka, Zambia

    Providing leadership, general supervision, management and control of the company on a day-to-day basis in accordance with plans and policies approved by the board. In addition, providing overall leadership and vision in developing the tactics and plans necessary to realise objectives; and managing the company to ensure annual plans are effectively implemented, the results are monitored and reported to the board, and financial and operational objectives are attained.Executive oversight for the first go-live of the National Financial Switch project and drive towards PCI DSS certification.

• 

  Idelan Consulting (Pty) Ltd

  • Gaborone, Botswana

  • Managing Consultant

    • Dec 2017 - Jun 2018
    • Gaborone, Botswana

    Carrying out engagement work as defined by client contracts, through solving issues, creating value, maximising growth and improving business performance through gathering of facts, analysing clients’ businesses, drawing conclusions, and preparing final reports.

• 

  Aon Botswana

  • Botswana
  • Insurance
  • 100 - 200 Employee

  • Chief Information Officer

    • Nov 2013 - Nov 2017

    Primary responsibility is to provide vision & leadership for developing & implementing IT initiatives; direct the planning & implementation of IT systems in support of business operations in order to improve cost effectiveness, service quality, & business development.• Participate in strategic & operational governance processes of the business organisation as a member of the executive management team.• Lead IT strategic & operational planning to achieve business goals by fostering innovation, prioritising IT initiatives, & coordinating the evaluation, deployment, & management of current & future IT systems across the organisation.• Develop & maintain an appropriate IT organisational structure that supports the needs of the business.• Establish IT departmental goals, objectives, & operating procedures.• Identify opportunities for the appropriate & cost-effective investment of financial resources in IT systems & resources, including staffing, sourcing, purchasing, & in-house development.• Assess & communicate risks associated with IT investments.• Develop, track, & control the information technology annual operating & capital budgets.• Develop business case justifications & cost/benefit analyses for IT spending & initiatives.• Direct development & execution of a disaster recovery & business continuity plan.• Coordinate & facilitate consultation with stakeholders to define business & systems requirements for new technology implementations.• Approve, prioritise, & control projects & the project portfolio as they relate to the selection, acquisition, development, & installation of major information systems.• Review hardware & software acquisition & maintenance contracts & pursue master agreements to capitalise on economies of scale.• Define & communicate corporate plans, policies, & standards for the organisation for acquiring, implementing, & operating IT systems.

  • ICT Manager

    • Sep 2005 - Nov 2013

    Responsible for the computer systems within the company, overseeing installation, ensuring backup systems operate effectively, purchasing hardware and software, providing the ICT technology infrastructures and contributing to organisational policy regarding quality standards and strategic planning.• Chief Technology Officer providing strategic direction in the integration of technologies with company’s objectives and goals• Develop and execute IT strategy to enable company's business strategy• In support of Business Units, develop, lead and direct company's IT strategy, product development and infrastructure, as well as the company's operations capability.• Formulation and Management of the IT budget• Drive the establishment of innovative processes, providing innovation and architecture visualisation environments where internal experts can collaborate to design solutions of the future• Ensure IT governance, compliance and information security risk management• Position IT as a proactive driver, whilst maintaining a collaborative service delivery focus• Drive progress towards the vision by focusing on achieving ‘simplification and combination’ of products and services.

• 

  Norconsult

  • Norway
  • Civil Engineering
  • 700 & Above Employee

  • Technical Director

    • Jun 2002 - Aug 2005

    Responsible for management information systems, software, hardware and telecommunication systems, and mainly servicing clients in the Southern and East Africa Region.• Member of evaluation teams for tender documents, proposals for use of new computer systems• Project Team Member for the implementation of small and large administrative rationalisation projects, utilising most advanced data tools and systems• Responsible for technical service and follow up of clients, developing IT system solutions and appraisal of all major deliveries of engineering and commercial software• Providing technical and operational specifications, Terms of Reference and descriptions for IT systems and new projects• Responsible for the career development of staff through specialist training, encouraging initiative, and promoting contacts with other professionals• Define software deployment business strategy and architecture, recruit and build project teams as needed to meet quick deadlines and deliver the service that meets agreed timelines• Delivery of business focused enterprise architecture consultancy services• Presenting the immediate/tactical and strategic benefits of adopting and Enterprise Architecture to help client business and justify investments• Assisting in defining clients’ programmes and projects• Contributing to the development and refinement of Strategic Technology Consultancy capability by acting as a subject matter expert for architectural framework, methods and approaches• Coach, to advise and assist consultants, analysts and technical specialists in architecture disciplines.

  • Director Information Technology

    • May 2001 - Jun 2002

    Responsibilities included IT Project Portfolio Management, IT Process Quality Assurance, Business Continuity, Database Administration, IT Audit & Compliance, and strategic and tactical oversight for IT products and services delivered to Norconsult clients.• Plan, coordinate and implement new strategies for assisting in achieving company goals and objectives• Direct the managers, staff members of the project teams for continuous improvement and development by using the latest techniques• Supervise, hire, train existing as well as the new staff members and provide them with the knowledge on the latest developments in the information technology field• Work in close association with the project teams to implement effective plans to meet the business requirements and standards• Identify new opportunities and make recommendations to enhance the operational procedures• Make sure systems are functioning properly and troubleshoot if there are any system errors• Meeting with clients to give technical briefings and refine requirements. Partnered and managed relationships with key vendors on capability to deploy turnkey solutions with minimised TCO.

  • Manager Software Support

    • Apr 1998 - May 2001

    Responsibilities included provision of technical support to clients across the Southern and East Africa region, ensuring that customer incidents are dealt with as per defined process and methodology and that resolutions are provided within the terms of service performance targets and contractual service level agreements.• Provide prompt and complete resolution to technical challenges and business issues related to the clients and business partners• Serve as Technical Expert in related functional and technical areas to support key business areas• Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base• Advocate for customers and define ways to continually add value to the customer experience• Actively design, plan, implement support processes, procedures and policies• Serve as an architect in the specification and architecture of new product features.

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  Zambia National Commercial Bank PLC

  • Lusaka, Zambia

  • IT Manager

    • Aug 1997 - Mar 1998
    • Lusaka, Zambia

    Responsibilities involved testing the integrity and performance of various information networks and software applications within the bank and periodically review and evaluate how current systems and applications are meeting the needs of the organisation. It also included identifying and implementing new technologies to enhance the long-term operational and strategic goals of the bank.• Technical appraisals of deliveries and system software of the Bank• Provided technical and operational specifications for a new system for security procedures• Responsible for documentation of standard operations techniques and procedures• Ensure that key SLA’s regarding the operation and support of Operation Support Systems and Business Support Systems are met• Direct daily operations of department, analysing workflow, establishing priorities, developing standards and setting deadlines• Track, analyse and respond to 2nd level support enquiries to ensure the terms of any SLA’s are met• Review and apply configuration change requests into the application environments• Deploy new versions of software and reports and maintain effective change management• Ensure that key automated business processes execute as and when required• Liaise with the business analysts to help identify any change requests that are raised as support issues• Secure and maintain in depth, up to date working knowledge of the applications provided• Secure detail understanding of any new functionality developed in the applications• Revise and update existing documentation in line with new functionality.

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  ZESCO

  • Lusaka, Zambia

  • Software Specialist

    • Nov 1994 - Aug 1997
    • Lusaka, Zambia

    Primary responsibility involved managing data manipulation, processing, and extraction and prioritising workflow. Responsible for the installation of new hardware, software and other systems needed for various networks. Administration of servers and control system backup and restore procedures. Analyse and resolve errors varying from serious system crash to forgotten passwords. Carry out routine anticipatory procedures including execution, upholding, and scrutinising of network security.• Technical operation of engineering and commercial software within the organisation• Provided technical and operational specifications for the new Customer Information and Billing System delivered in mid-1996. The project attracted NOK 12 million successfully negotiated with the Government of Norway• Part of the team responsible for the implementation of a System, for Accounting and Financial Management Information, AFMIS. This is an on-line computer system, which was integrated with the Customer Information and Billing System• The department, in conjunction with external consultants, prepared the Terms of Reference for a Network Information System for the electrical distribution system. Responsible for defining the interfaces between the NIS and the other system under development (notably the new SCADA and Inventory Control Systems). This Finnish funded project was budgeted at US$ 1 million• Ensure that all data processing functions are performed on time and accurately• Assisting with the implementation of application coding standards tailored to maintain system integrity within the constraints and design of the existing operating environment• Collaborate with System Administrators and Network Engineers in troubleshooting local servers, routers, switches, and network connections• Served as Helpdesk Analyst providing phone, remote desktop and in-person technical support services on hardware, software, networking, and other technologies with user base of 3500.

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  Zambia Consolidated Copper Mines

  • Chingola, Zambia

  • System Analyst

    • Oct 1991 - Nov 1994
    • Chingola, Zambia

    Primary responsibility included the designing of IT solutions to increase the productivity and the efficiency of the business operations, examining the current model of business along with the flows of data.• To translate the business requirements for complex business solutions into the formal functional and technical specifications, and to oversee the quality of the implementation of these specs• Analyse the documented business and information requirements• Ensure that the clients' required deliverables and processes are supported when such specs are translated into applications systems• Represent the systems testing as a complete set of specifications• To engineer and or re-engineer business areas through development projects in a practical manner• To assist with the development of test packs in order to facilitate quality assurance processes which go together with such analysis and design activity• Installed software and hardware, troubleshooting, repair and maintenance of Personal Computers, Visual Display Units, plotters, LaserJet and dot matrix Printers, routers, and modems• Designed, implemented and developed inventory control system using COBOL and RDB2• Responsible for the overall architecture, design and development of Mine Garage Spares Control System for the Open Pit Mine to control the utilisation of spare parts for mine vehicles and also to ensure adequate spare parts backups• Support the Senior Systems Analyst in setting up hardware for a vast network of IBM compatible and VAX based computers, assisted in installing peripherals and multi-drive network servers• Part of the team that developed and implemented the Open Pit Technical Information Management System (OPTIMA) using Cobol on VAX/VMS platform• Served as Helpdesk analyst providing phone, remote desktop and in-person technical support services on hardware, software, networking, and other technologies.