Bio
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Letícia Pedrini De Araújo is a seasoned business professional with a strong background in customer success, marketing, and management. Holding an Executive MBA from Galícia Educação and a Master's in Professional Studies from the University of Federal of Santa Catarina, she has developed expertise in strategy, innovation, and leadership.
Throughout her career, Letícia has demonstrated a proven track record of driving growth, improving customer satisfaction, and fostering strong relationships with clients. Notably, she has worked as a Customer Success Specialist, Product Marketing Manager, and Head of Customer Success at 1Doc, where she leveraged her skills in marketing, sales, and customer service to drive business results.
With a solid foundation in marketing, management, and innovation, Letícia is well-equipped to tackle complex business challenges and deliver exceptional results.
Credentials
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Certificado de Participação - XIV ENAPID - Encontro Acadêmico de Propriedade Intelectual e Inovação
Even3Oct, 2022- Apr, 2026 -
Evento Nacional Connected Smar Cities & Mobility
Connected Smart CitiesOct, 2022- Apr, 2026 -
Estratégias de Marketing: lançamento de produto digital
AluraMar, 2022- Apr, 2026 -
Liderança em Customer Success
Customer Success LabMar, 2021- Apr, 2026 -
Masterclass de gestão de vendas
Universidade PrevisívelSep, 2020- Apr, 2026 -
Código de Conduta
SoftplanAug, 2020- Apr, 2026 -
Prospecção: aprenda a entregar resultados
Universidade PrevisívelAug, 2020- Apr, 2026 -
Customer Success
Rock Content -
GovTech Connection
Meritocracity -
Proficiência em língua inglesa
Ufra - Universidade Federal Rural Da Amazonia
Experience
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Analista de negócios
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Jan 2024 - Present
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Consultora em Customer Success
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Mar 2022 - Present
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Consultor de Customer Success
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Aug 2023 - Jan 2024
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Gerente de relacionamento
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Jun 2022 - May 2023
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Brazil
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Software Development
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100 - 200 Employee
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Product marketing manager
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Jan 2022 - Jun 2022
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Head de Customer Success
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Jul 2021 - Jun 2022
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Customer Success Specialist
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Sep 2019 - Jun 2022
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Neoway Business Solutions
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Florianópolis e Região, Brasil
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Customer Success
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Jul 2016 - Jul 2018
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Florianópolis e Região, Brasil
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Otimiza Consultoria Econômica & Empresarial
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Chapecó e Região, Brasil
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Sócia Administradora
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Sep 2014 - Jun 2016
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Chapecó e Região, Brasil
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Bolsista
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Jan 2011 - Dec 2011
Iniciação Científica (CNPQ)
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IBGE
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Chapecó
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Agente de Pesquisa e Mapeamento
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Jan 2008 - Jan 2010
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Chapecó
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Education
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2023 - 2023Galícia Educação
Executive MBA, Design de Serviços -
2021 - 2023Universidade Federal de Santa Catarina
Mestrado Profissional, Propriedade Intelectual e Transferência de Tecnologia -
2016 - 2018Estácio
Pós graduação, Marketing digital e mídias sociais -
2010 - 2014UFFS - Universidade Federal da Fronteira Sul
Bacharelado em Administração, Business Administration and Management, General
Suggested Services
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Industry Focus. “Software Development”
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References
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