Experience

• 

  Affluent

  • United States
  • Technology, Information and Internet
  • 1 - 100 Employee

  • Director Of Customer Support

    • Jan 2022 - Present

  • Data Integration Specialist

    • Jan 2020 - Jan 2022

• 

  Snow Consulting

  • United States
  • Business Consulting and Services
  • 1 - 100 Employee

  • Affiliate Marketing Manager

    • Aug 2014 - Jan 2020

    Directly responsible for working with each team to ensure the best customer experience through the onboarding phase.Maintaining the client relationship, identifying the goals of the client, and creating marketing plans to ensure these goals are met successfully.Touch-Base meetings regularly with my clients, as well as Skype calls as necessary to address any issues. My main clients were based in China, and these calls frequently took place out of normal business hours.Reporting responsibilities include weekly, monthly, ad hoc, special project, and maintaining our reporting platform.Process improvement, documenting processes and identifying areas of concerns or non-value added steps in the process. Working with the teams to ensure that no value added steps are missed.

  • Director of Production

    • Feb 2018 - Dec 2019

    Directly responsible for working with each team to ensure the best customer experience from the onboarding process on thru the maintenance phase. Reporting responsibilities include weekly, monthly, ad hoc, special project, and maintaining our reporting platform.Process improvement, documenting processes and identifying areas of concerns or non-value added steps in the process. Working with the teams to ensure that no value added steps are missed.

• 

  American Express

  • Manager - International Financial Analysis

    • Mar 2001 - Jul 2005

    Managed Credit and Fraud Credit Risk Analysis teamManaged teams in 4 countriesDeveloped and produced reports to help better manage Credit and Fraud risks Leader of the Process Improvement Team