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Lesole Ramahlele profile image

Lesole Ramahlele

Manager: Call Centre at Vodacom Lesotho
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Lesole Ramahlele is a seasoned professional with 19 years of experience in call centre management and quality assurance, holding a diploma in Cartography and Printing from Bundesamt für Landestopografie swisstopo, based in Maseru, Lesotho.
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Location
Lesotho, LS
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Bio

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Lesole Ramahlele is a seasoned executive with 19 years of experience in the telecommunications industry, primarily at Vodacom Lesotho. As a manager at Vodacom Lesotho, she successfully led the call centre team, honing her skills in quality assurance and customer service. Prior to this, Lesole held various roles at Vodacom Lesotho, including specialist positions in payphone and container services, and as a call centre agent and team leader. Lesole's expertise extends beyond her industry experience. She holds a Diploma in Cartography and Printing from the Bundesamt für Landestopografie swisstopo, showcasing her academic background in the field of cartography. This unique blend of technical skills and industry expertise has enabled Lesole to navigate diverse roles with ease. Throughout her career, Lesole has demonstrated a strong work ethic and dedication to her profession. Her extensive experience in Lesotho has equipped her with a deep understanding of the local market and its nuances.

Experience

  • Vodacom Lesotho
    • Lesotho
    • Telecommunications
    • 300 - 400 Employee
    • Manager: Call Centre
      • Dec 2015 - Jan 2021

    • Specialist: Quality Assurance - Call Centre
      • Aug 2009 - Nov 2015

    • Specialist: Payphone & Container Services
      • Aug 2006 - Jul 2009

    • Call Centre Agent/Team Leader
      • Jan 2002 - Jul 2006

  • Lands, Survey & Physical Planning (LSPP)
    • Maseru, Lesotho
    • Cartographer
      • Feb 1989 - Jan 2002
      • Maseru, Lesotho

Education

  • Bundesamt für Landestopografie swisstopo
    Diploma, Cartography and Printing

Suggested Services

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Industry Focus. “Telecommunications”

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