Experience

• 

  Defense Health Agency

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Social Services Specialist- Office Administrator

    • Nov 2020 - May 2022

    Managed all aspects of scheduling/referral systems software. Responsible for processing all referrals for mental health care received into clinic for military service members and their families. Maintained multiple databases for clinical readiness, port database local approving authority for the Behavioral Health Data, Composite Health Care System (CHCS), Ahlta, Defense Man power Human Resources System Information (DMHRSi) and Clinical Information System (CIS) and HAIMS. Independently managed the virtual health counseling program. Productivity increased from 2-3 patients a month to up to 6 patients daily. Assisted in overhaul of department SOPS and policy letters. Worked closely with both command and medical teams to get service members treatment needed, to include evaluations, setting up testing and care coordinating with other medical facilities. Supported clinicians with psychometric testing. Managed an active calendar for 15 clinicians.Briefed community members on services offered for active-duty services members and their families. Managed training database (DTMS) for all employees for Behavioral Health Dept. Responsible for the personnel files of employees to include in processing new employees into the department and ensured all were current and within standard.Managed employee payroll for personnel. Oversaw the personnel leave and training calendar ensuring time off was annotated accurately. Maintained hand receipt more than $130,000.00 worth of equipment for the department with zero loss.

  • Medical Support Assistant- Office Administrator

    • Mar 2016 - Nov 2020

    Responsible for all scheduling of patient appointments and assisted with processing and schedulingreferrals. Processed initial patient intakes, inquiring with patient what theirbehavioral health needs and getting them set up with appropriateprovider ensuring they were seen in a timely manner.Maintained all patients' records, to regulation ensuring each entry containsproper patient and health care provider information.Managed an active calendar of appointments for 20 clinicians, inaddition to the AHLTA scheduling system. Entered, and/or retrieved information and data from various automated systems: Composite Health Care System (CHCS), Ahlta, MODSMain Frame, MODS Web-based Data Entry, Medical Application and Processsolutions (MAPS), Defense Manpower Human Resources System Information(DMHRSi) and Clinical Information System (CIS) and HAIMSResponsible for the clerical duties inherent to the in processing and outprocessing care of service members.Ensured insurance eligibility for care, and contacted patient administration forverifcation. Recorded and relayed messages and/or redirect calls.Referred urgent messages and patient results for immediate actions

• 

  Sears Holdings Corporation

  • Manhattan, Kansas, United States

  • Merchandising and Pricing Associate

    • 2013 - 2014
    • Manhattan, Kansas, United States

    Organized and placed all merchandise on sales floor in accordance with store standards. Ensured all weekly and daily sales signs were set in place and accurate. Assisted all customers in a timely and knowledgeable manner, which reflected positive customer feedback for the store.

• 

  US Army

  • Non-Commissioned Officer in Charge

    • 1993 - 2003

    Non-Commissioned Officer-in-Charge (NCOIC) Dental field, Security, and Intelligence, and many other leadership positions. Managed all matters regarding security clearances and security access rosters for 225 personnel without error. As well as, processing many country clearances for personnel operating in peacekeeping and contingency operations throughout Europe. Coordinated and conducted monthly battalion level reports for a 24-month period with zero faults.Oversaw the day-to-day operations of an oral maxillofacial dental clinic. Provided office support and supervision, answering multi-line phones, pulling patient charts, scheduling patient appointments, and assisting patients fill out paperwork. Trained and mentored junior soldiers