Experience

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  Wilsonart

  • United States
  • Wholesale Building Materials
  • 700 & Above Employee

  • Benefits Specialist

    • Mar 2016 - Present

    Customer centric benefits ninja seeking a senior level benefits specialist position that will champion health and welfare benefits and retirement plans. I am driven by results (or success?) and look to find my next employer that is ready to take their benefits (and customer service) to the next level for their teams. Though my various roles, I have mastered the balance of innovation and cost-saving solutions to enhance the employee and employer benefits experience. I come loaded with strong analytical and problem-solving skills, and a can-do anything attitude.Responsibilities include:• Administer, process, maintain company benefit programs including health & welfare plans, short and long-term disability, 401k, Flex Spending Accounts, COBRA, and leaves of absences.• Primary escalation point of contact for health and welfare benefits • Manage all benefits self-billing processes to include reconciling of coverage and updates to the workbook as plan design changes • Reconcile vendor invoices for payment by verifying employee enrollment and invoices match• Manage sensitive topics with a high level of customer service (death claims, retirement plans)• Manage relationship with third party benefits administrators, Empyrean• Troubleshoot eligibility errors with vendors, benefits administrators and HRIS• Work with vendors, brokers, and internal customers on management of benefit plans.• Test employee self-service benefits administration site to ensure plan changes were properly configured• Edit and finalize benefits related communications and materials for New Hires, Open Enrollment, etc• Identify and implement process optimization opportunities for all health and welfare benefits• Managed and established processes for large company events• Manage various compliance projects

  • Human Resources Generalist

    • Jun 1997 - Mar 2016

    Responsibilities included:• Managing employee relations case management, conducting investigations, assisting/advising managers on addressing issues and responded to employee/management concerns. • Regularly made recommendations to management and effectively solve escalated problems or issues, by using judgement consistent with business needs, practices, policies, procedures, regulations and/or government law. • Developing and implementing personnel policies and procedures, preparing and maintaining handbook on policies and procedures. • Establishing and maintaining strong and productive working relationships across all organizational levels utilizing well-developed interpersonal skills. • Providing training to all levels of leadership on HR Policy & Procedure including Harassment Training and Performance Management.

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  Voluntary Services

  • Central Texas

  • Benefits Specialist

    • 1997 - Present
    • Central Texas

    Voluntary Work for Non-Profit Organization, Currently hold President Role for Central Texas Barrel Racing Association (2007 – Present)Responsibilities include:• Variety of administrative tasks including negotiating contracts and budgeting.• Conduct monthly and annual Strategic Meetings with Directors.

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  King's Daughters Hospital

  • Temple, TX

  • Billing Specialist

    • May 1985 - Jun 1997
    • Temple, TX

    Billing Specialist, Patient AccountsResponsible for filing claims and telephone contact with insurance companies as well as collecting and negotiating accounts for the government accounts.