Experience

• 

  The Shoprite Group of Companies

  • Cape Town, Western Cape, South Africa

  • Systems Analyst

    • Jul 2022 - Present
    • Cape Town, Western Cape, South Africa

    MAIN PURPOSE OF THE JOBConducting impact analysis in the enterprise architecture repository(ARIS) and solution documentation repository (SOLDOC) of IT projects and initiatives. The analysisincludes, but is not limited to, searching for and identifying all systems and system interfaces in therepositories that uses specified data entities or application attributes related to regulations (e.g. POPIdata) or needed for project scope determination (e.g. site codes). Analysis results are used as input intoproject planning activities by the Project Management Office or solution change impact by the solutionarchitects. The role is responsible to conduct data quality checks on the EA Repository and to maintaindata currency of key solution attributes.This role will support the architecture team and the repository manager.JOB OBJECTIVES● Perform architecture analysis for projects and IT initiatives● Assist with quality assurance on the EA Repository and Interface Repository● Perform architecture analysis for projects and IT initiatives● Run EA Repository queries for specific IT project and initiatives● Perform impact analysis on solutions / data classifications / capabilities in the EA Repository and produce outputs● Perform ad-hoc updates to the EA Repository content as and when required● Do analysis of the SOLDOC Interface Library on Interface Specifications (IFS’s)● Share analysis outputs with relevant consumers (architects, BA’s etc.) and track progress onsubsequent tasks.● Assist with data collection processes for the EA Repository and work closely with the EA RepositoryManager to update the repository. Assist with quality assurance on the EA Repository and Interface Repository● Ensure that the data and documentation in the Interface Library is of a high quality● Perform ad-hoc quality checks of the Interface Library● Perform quality checks of the EA Repository models as requirements arise● Assist architects to resolve ARIS quality issues

• 

  Nedbank

  • Clocktower V&A Waterfront

  • Process Engineer

    • Dec 2017 - Jul 2022
    • Clocktower V&A Waterfront

    Job Purpose To deal with and influence the more strategic and tactical aspects of discovering; validating; documenting; and communicatingbusiness-process-related knowledge through modelling; simulating and analysing current and future states. Focus is on complexbusiness outcomes and technical aspects; in line with the business strategy.Job Responsibilities • Validate the creation and maintenance of business process models for various business portfolios through the application of Business Modelling tools and key Quality Standards and generally adopted Process governance principles• Plans, scopes and executes process improvements initiatives• Ability to conduct peer reviews and facilitate requirements gathering sessions and define key outputs from meetings and workshops• Advanced business writing skills for process solutions and documentation• Apply outside in principles and customer experience management technique holistically to problem statements.• Manage cross cluster stakeholders expectations for areas impacted by Process solutions, such as business participants, business analysts, and Process Architects• In depth understanding to the regulatory framework in the banking industry and ability to demonstrate the value add in embedding regulations in Process design• Product knowledge for both client take-on and retention is a plus• Ability to analyse MIS and embed data requirements in process steps that provides effective operational resource utilization• Apply Process Measurement principles in various initiatives and monitor business performance against specified targets• Mentoring and coaching others on modelling standards and approaches as defined by the Process value centre and Business Architects• Projects for Nedbank Wealth as a whole• Engagement with Senior StakeholderTraining & Systems AdministrationAssisting Process Owners with facilitation of training on changes or updates to processesOn an adhoc basis, supporting business applications

• 

  Allan Gray Proprietary Limited

  • Cape Town Area, South Africa

  • Support Analyst

    • Jul 2017 - Dec 2017
    • Cape Town Area, South Africa

    The main purpose of this role was to provide 2nd level IT application support to the Operations support team, business users and domains at a senior technical level. Assist with deploying software to the various release development environments as well as troubleshooting environment specific problems. This job also involved an adherence to agreed change management procedures and assisting with improving release and operations proceduresResponsibilities• Working with domains to continuously drive application architecture and configuration improvement• Working closely with the Digital support and development teams to continuously improve the stability in this environment• Working with domains and support teams to improve software deployment techniques and procedures• Ensuring that software releases deployed into the production environment follow documented IT procedures• Ensuring all agreed release and support procedures are followed• Providing 2nd line application technical support on all Retail applications and databases to support teams and all Retail Domains when required• Liaising with 3rd line development teams to resolve user incidents, when required• Adhering to agile work management methodologiesSkills & Experience• Experience with Microsoft Windows and SQL server knowledge with practical experience• SQL scripting skills (beginner)• Windows Server environment including Powershell scripting• Linux experience• Experience in an IT Applications support/DEVOPS environmentKey attributes & competencies• A good understanding of application development principles and methodologies• Detail oriented• Excellent communication skills• Strong logical thinking and deductive reasoning• Tenacity and execution• Planning and managing people and process• Effective communication style• Stress tolerant• Team player

• 

  Nedbank

  • EUC: Support Engineer Level 2

    • Nov 2016 - Jun 2017

    Maintenance and support of all IT Front-end Devices (Laptop, Desktop, Virtual PCs etc.) while adhering to SLA’s Problem Management. Operation system support, Multimedia support, Mobile device support, Printer support, VIP user support (Executives and dedicated departmental onsite support). Capturing activities accurately to support MIS including productivity and vendor MIS. Mitigate risk by restoring and re-configuring user functionality. Ensuring smooth workflow by conducting planning and process management. Provide Server backup support through changing of tapes and other tasks (PST/Email archive backups). Provide first line support on Alarms; tape / DVD change.Installations of all IT Front-end devices while adhering to SLA’s Installation and configuration of new and redeployed IT software and hardware. Connecting devices and workstations to the network as per Nedbank IT standards, Software deployment and application management. Relocation of IT equipment (Moves) while adhering to SLA’s.Moving of relevant IT equipment including installation and configuration (office to office, building to building, region to region and office to warehouse). Restore and reconfigure user functionality once the device has been moved including additional software requirements. Co-ordination of internal and external stakeholders (data and voice infrastructure, property and facilities, vendor i.e. Bytes, Xerox)Cloud support-1st Line Virtual PC support using the Citrix environment. Troubleshooting any connectivity issues on the end-point or server side. Requesting access based on application need i.e. x86 or x64. Maintenance and performance monitoring as well as fault logging to the Senior Technical team.Projects-Deliver results according to agreed project scope of work. Ensure that audit information is provided.

  • EUC: Support Engineer Level 1

    • Feb 2012 - Oct 2016

• 

  Bytes Technology Group

  • Cape Town Area, South Africa

  • Systems Support Engineer (Learner)

    • Feb 2011 - Feb 2012
    • Cape Town Area, South Africa

    A workplace education and training programme comprising both structured practical workplace (on-the-job) experience and structured theoretical training. The duration of a Learnership was approximately twelve months, and resulted in a full qualification.