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Leonardo Surun is a seasoned professional with extensive experience in the tourism and hospitality industry. He has worked as a Flight Attendant at JetBlue Airways, where he has been employed since February 2019. Prior to this, he held various roles, including Airport Operations, Dance Instructor, Collector, Recruiter, Service Professional, Salesperson, Travel Support, Work Study/Mentor, Travel Practicum/Internship, and Big Brother Mentor. Leonardo's educational background is in Tourism and Travel Management, which he earned from Johnson and Wales University. He is fluent in English and Spanish, and has developed strong skills in areas such as Tourism, Event Planning, Marketing, Promotions, Hospitality, Hotels, Mentoring, Youth Organizations, and Communication.

Experience

  • JetBlue Airways
    • Boston, Massachusetts
    • Flight Attendant
      • Feb 2019 - Present
      • Boston, Massachusetts

  • N/A
    • Boston, Massachusetts
    • Airport operation
      • Jul 2016 - Jan 2017
      • Boston, Massachusetts

      Develops, directs and coordinates major programs and functions of the Airside Operations department, such as airport communications, emergency coordination, airfield management, methods and procedures, Duty Managers, noise abatement, special projects and other activities as assigned.

  • Miami Lifestyle & Fitness
    • North Andover, Ma
    • Dance Instructor
      • Jan 2016 - Jan 2017
      • North Andover, Ma

  • Zwicker & Associates, P.C.
    • Andover, Massachusetts
    • Collector
      • Oct 2014 - Jul 2016
      • Andover, Massachusetts

  • Seven Step RPO
    • Boston, Massachusetts
    • Recruiter
      • Apr 2014 - Jun 2014
      • Boston, Massachusetts

      Seven Step RPO is a leading provider of outsourced recruitment services (RPO). We empower companies to achieve high-volume, high-speed hiring goals by optimizing, supplementing and fortifying their existing recruitment processes. Manage a consistent, high volume flow of qualified candidates through active and passive recruiting methods. Review qualifications, resumes and conduct phone interviews with potential candidates to qualify work history, training, education and job skills, Handle any incoming inquiries from candidates regarding opening. Guide candidates throughout the hiring process through systematic check-in points.Manage candidate relationships and expectations throughout the interviewing and hiring process.Seven Step RPO is part of the Motion Recruitment Partners family of innovative recruitment companies.

    • Service Professional
      • 2012 - 2012

      • Responsible for all initial interaction with members via phone, identifying and fulfilling requests• Requesting personal services pertaining to travel and leisure activities. • Share feedback about member request trends and overall suggestions for improvement to ensure a continual focus on always offering the highest quality of service

  • Gap Inc.
    • Providence, Rhode Island Area
    • Salesperson/Denim Specialist
      • Jul 2008 - Dec 2011
      • Providence, Rhode Island Area

      • Provided outstanding service and sold merchandise to fit customers’ needs• Stock supplies on the open floor• Provided information about the latest inventory available to our customers

    • Travel Support
      • Jul 2011 - Oct 2011
      • Boston, Ma

      • Built and fostered relationships with travelers, providing high quality customer service by responding to our traveler’s calls and emails• Partnered with other businesses to resolve the company’s processes and procedures • Strived to exceed individual and departmental weekly goals• Worked with several departments to insure that travelers flight and hotel reservations were accurate

  • South Providence After School Program
    • Providence, Rhode Island Area
    • Work Study/ Mentor
      • Nov 2007 - May 2008
      • Providence, Rhode Island Area

      • Mentoring kids from the ages 7-15 years old• Helped kids with their homework when it was needed• Responsible for supervising children attending the program• Handled the responsibility of sending daily report to the concerned program supervisor

  • Johnson & Wales University
    • Providence, Rhode Island Area
    • Travel Practicum / Internship
      • Sep 2007 - Nov 2007
      • Providence, Rhode Island Area

      T.F Greene Airport- Provided customer service for passengers, Checked arrivals & departures Assisted people with lost luggage directed to appropriate resourcesAssisted distressed passengers experiencing discomfort during travel. RI State House- Tour guide for the Rhode Island State House toursNetworked with Officials of Rhode Island to acquire information about other departmentsCollette Vacations- Worked the Information Desk and Mail RoomProvided assistance in other departments when neededDeveloped a day tour for a group of 19 people to Croatia

    • Salesperson
      • 2002 - 2006

      Provided customer services in the Home departmentStocking supplies on the open floor when it was neededRegister customers to the Bridal Registry

    • Big Brother Mentor
      • Oct 2004 - May 2005
      • Lawrence, Ma

      • Assisted with and participated in group activities and field trips• Monitored youth during activities• Tutored ages 8-13 and assisted with homework assignments

Education

  • 2006 - 2012
    Johnson and Wales University
    Bachelor of Science (BS), Tourism and Travel Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Leisure, Travel and Tourism”

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