Experience

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  Viking

  • United Kingdom

  • Cruise Director

    • Oct 2014 - Present
    • United Kingdom

    - Onboard Duties· Organization of embarkation and disembarkation· Ensuring smooth operation of transfers (transfer / luggage / times)· Coordination of airport representative and assisting with passenger travels· Handling / filing of cruise, land (if applicable) reports & daily program· Managing and filing vendor vouchers & onboard bookings· Organizing and presenting guest entertainment (games / lectures / presentations) according to thecruise layout & active guest relation· Responsible for all public announcements (including bridge commentary)· Facilitating and assisting guests with onboard cruise bookings· Receipt and handling of guest complaints & private guest excursions- Shore Duties· Coordination of all excursions including audio equipment· Liaising with local suppliers (reconfirmation of reservations, busses, guides…)· Instructing and briefing local guides prior to shore-excursion· Accompanying of all excursions and walks (with or without local guides)· Controlling and monitoring of implementation and quality of the excursions

• 

  leonardmiron.com

  • Fordwich Sturry

  • Travel Journalist

    • Dec 2009 - Present
    • Fordwich Sturry

    Portofolio Twitter: @LeonardMironYouTube: leonardmiron1969Instagram: leonardmiron1969

• 

  Saga Holidays

  • Folkestone

  • Cruise Director

    • Jan 2014 - Jan 2015
    • Folkestone

    - Managing a Team of Field Staff - Ensure all field staff within your team are achieving their personal quality score, identifying development needs and taking appropriate action to overcome them, including development plans.- Provide immediate support for all staff in your team and escalate personnel issues as necessary to your Staff Manager. Ensure that staff work patterns are fairly split and that some time off is taken into account for each member of the team. - Meet & Greet/Transfers - Co-ordinate a team of transfer staff to meet customers at their point of entry and ensure their smooth transfer to and from the ship. - Room/Cabin Check-in - Liaise with ship staff prior to customers’ arrival to ensure efficient allocation of cabins. - Welcome Meetings/Cocktail Parties - Host welcome meetings, cocktail parties and other social events for customers. - Operation of Sales & Excursions - Co-ordinate the excursion programme – promotion and payment, supplier confirmation and guiding where necessary. - Entertainment/Activities - Co-ordinate daily events and evening entertainment in conjunction with the Saga Entertainer on board. Provide on board talks and deliver bridge commentary when the ship is sailing. Prepare a daily programme to be delivered to passenger cabins.- Hospitality Desk - Ensure the hospitality desk is hosted during specified duty hours, in a regular location on board, in order to respond to all questions, queries and general information for customers. - Report Writing - Complete a Cruise Report regarding the ship, facilities available, excursions and all other aspects relating to the overall operation of the holiday, promptly at the end of each cruise

• 

  Barclays UK

  • Reading, United Kingdom

  • Personal Banker

    • Sep 2012 - Jan 2014
    • Reading, United Kingdom

    -performing intermediate duties and support related to branch operational activities and financial services; -processes all new account transactions; -assisting customers in their selection of various accounts and financial services; -cross-selling the Bank's products and services; -opening, maintaining and closing of all account types; -performing branch clerical duties; -promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services- processing and boarding DDA lines of credit, discussing and accepting credit applications, -providing leadership, training and support to less experienced New Account Representatives and other branch staff members

• 

  British Airways

  • London, United Kingdom

  • Manager

    • Feb 2008 - Feb 2010
    • London, United Kingdom

    -leading, line managing, performance managing and coaching a team of 250 cabin crew-setting and exceeding customer service, safety targets-recruitment-managing an internal project which was focused in creating videos and podcast for the internal communication network and corporate training.

• 

  Romanian National Television

  • Bucharest, Romania

  • TV Producer

    • Jan 1991 - Feb 2008
    • Bucharest, Romania

    -Line management of editorial team (7 staff), countersigning manager for 25 staff-Financial management of production costs for shows-Management of weekly shooting and editing schedules-Supervision of pre and post production teams, development of new formats and ideas-Successfully implemented new working methods in the light of budgetary cuts-Developed use of e-communication tools within team for distance management- Presenting and producing a wide range of light entertainment, educational and lifestyle shows, both recorded and live- Source new themes and stories, interview people, supervise filming, present TV productions- Trainer/presenter at International Basel-Karlsruhe Media-Forum Foundation conferences- Romanian spokesperson for Eurovision Song Contest 2002-2005 and commentator 2005-2012