Experience

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  Kaizenvest

  • Project Manager - Edu Finance South Africa and Rwanda

    • Sep 2023 - Present

• 

  WTax (VAT IT Group)

  • Senior Client Relationship Manager

    • Jul 2019 - Sep 2023

    Build and maintain strong relationships with key clients, ensuring satisfaction and retention. Develop and implement effective client engagement strategies to increase revenue and profitability. Collaborate seamlessly with diverse cross-functional teams, to achieve a streamlined and impeccable processing system for client claims, delivering exceptional efficiency.

• 

  Jaguar Land Rover Sandton

  • Marketing Manager

    • Apr 2016 - Jun 2018

    Ensured consistency of brand messaging, visual identity, and customer experience across all touchpoints. Monitored and reported on key performance indicators, such as website traffic, lead generation, and customer satisfaction. Built relationships with key stakeholders, including suppliers, media partners, and community organisations. Collaborated with cross-functional teams to create integrated marketing campaigns across multiple channels, including digital, social media, print, events, and PR.

• 

  Orion Group - Johannesburg

  • Marketing Coordinator

    • Apr 2015 - Apr 2016

    Streamlined graphic design workflow for in-house team, delivering exceptional marketing collateral and promotional items while effectively managing sourcing and coordination efforts. Conducted in-depth analysis of past marketing initiatives and devised innovative strategies to attract and engage new customers, driving business growth and profitability.

• 

  Dawn Wing

  • Marketing Assistant

    • Jan 2013 - Mar 2015

    Coordinated all communication efforts, marketing materials, and online content to deliver consistent brand message and elevate customer experience for B2B clients. Designed and implemented streamlined process for resolving social media customer complaints, reducing response times and increasing customer satisfaction rates.

• 

  Accounting Africa

  • Admin Assistant [Part time]

    • 2010 - 2012