Experience

• 

  State Of California

  • Manager Of Accounting

• 

  State of California

  • Sacramento, California

  • Manager of Accounting

    • Jul 2017 - Present
    • Sacramento, California

• 

  Esurance

  • Sacramento, California Area

  • Senior Billing Specialist

    • 2006 - Present
    • Sacramento, California Area

    Use earned value and comparison metrics to manage projects and research; made recommendations on process improvements and practices. Perform quantitative and impact analysis of possible defect issues and current processes and provide results. Perform qualitative and quantitative analysis on processes and projects to gather factual data for performance and process improvement. Lead team meetings and train as SME in all areas of the billing department. Manage and process month end and provide analysis to senior management for review. Work with vendors to improve services externally and internally. Meet Performance to Plan required metric numbers monthly and provide input of areas of weakness through SWOT analysis. Use fraud metrics and measurements to gather data and subdue fraud states from pursuing invalid claims against Esurance. Manage team process and distribute workload and ensure processes are covered and completed daily. Work on current upcoming departmental projects, perform intake, versioning, assure all sign-off signatures are submitted on-time. Work with offshore development team to write Business Required Documents and complete project change requests as needed.