Experience

• 

  ALTUS FINANCIAL SERVICES LTD

  • Zambia
  • Financial Services
  • 1 - 100 Employee

  • Head - SME Portfolio

    • Nov 2022 - Present

    As the head of the SME department, I am entrusted with the pivotal task of not only setting but also meticulously orchestrating the strategic agenda that underpins the holistic growth of our SME portfolio.This multifaceted role encompasses shaping the balance sheet growth, spearheading efforts to acquire and retain customers, and meticulously managing profit and loss targets. By aligning these objectives with the broader contours of our company's overarching business strategy, I play an integral role in propelling our SME department to achieve exceptional success and in turn, contribute to the realization of our organization's overarching goals.

  • Relationship Manager

    • Feb 2020 - Oct 2022

    The role was diverse, centered on the primary objective of establishing and nurturing enduring customer relationships while cultivating trust and loyalty. In addition to this, I had the responsibility of identifying sales opportunities within the customer base. Collaborating with various departments to enhance the overall customer experience and conducting in-person client meetings to discuss new offerings and address concerns were integral aspects of the role. Furthermore, I played a crucial role in proactively resolving customer complaints related to our employer's products or services, ensuring the preservation The role was diverse, centered on the primary objective of establishing and nurturing enduring customer relationships while cultivating trust and loyalty. In addition to this, I had the responsibility of identifying sales opportunities within the customer base. Collaborating with various departments to enhance the overall customer experience and conducting in-person client meetings to discuss new offerings and address concerns were integral aspects of the role. Furthermore, I played a crucial role in proactively resolving customer complaints related to our employer's products or services, ensuring the preservation of trust and overall customer satisfaction. Essentially, the role was centered on the preservation and fortification of customer relationships, recognizing their pivotal role in driving business success.

  • Relationship Officer

    • Mar 2018 - Feb 2020

    Developing and sustaining a proficient rapport with the customer base, acting as the main liaison for a specific customer group in collaboration with financial institutions. Initiating interactions, ensuring timely customer outreach, aiding customers in accessing corporate products and services, and conducting customer account assessments.

• 

  PHONEMATIC BUSINESS CENTRE

  • Lusaka, Lusaka Province, Zambia

  • Operations Assistant

    • Oct 2013 - Jan 2014
    • Lusaka, Lusaka Province, Zambia

    Managing tasks involving reconciliation, bookkeeping, and customer support, which encompass addressing inquiries and providing diverse business assistance services. Additionally, overseeing product inspections and the completion of customer orders, with reconciliation responsibilities including record-keeping, bank account reconciliation and cash processing.

• 

  PAYWEL LOGISTICS

  • Lusaka, Lusaka Province, Zambia

  • Operations and Administration Officer

    • Dec 2011 - Oct 2013
    • Lusaka, Lusaka Province, Zambia

    Implementing policies and conducting administrative duties related to recruitment, employee onboarding, and supplier management. Aiding in the creation of contracts with external associates,volunteers, and partners. Assisting in the oversight and allocation of office resources, including workspace, software, subscriptions, computers, hardware, and other pertinent office systems and equipment. Promoting adherence to internal policies such as Health and Safety, Financial Controls,Conflicts of Interest, and Expense Claims, among others.