Experience

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  Astellas Pharma US

  • South San Francisco, California, United States

  • QC Technician- Sample Management and Operations

    • Jun 2022 - Present
    • South San Francisco, California, United States

    • Spearheaded my first major Quality Control document revision beginning in mid-2022 and 2023 to update and streamline essential standard operating procedures (SOP) and forms related to the company's sample submission process, cross-coordinating with multiple department reps who are involved to increase efficiency, accuracy, and traceability.• As key member of the QC Sample Management and Operations Team, provide support primarily to the Quality Control and Quality Assurance departments through multiple channels, with an emphasis on DS (Drug Sample) and DP (Drug Product), stability, and non-routine sample management, storage, inventory, transfer, aliquoting, and documentation.• Effectively communicate, coordinate, and support other departments, including Manufacturing (all levels), Materials Management, Facilities, Doc Control, and EHS (Emergency Health Services) regarding sample management, storage, documentation, shipping & handling to contract labs and the Astellas Sanford North Carolina site (AGT Sanford). • Engage in weekly meetings with contract labs regarding updates on remote testing results for DP, DS, and stability samples, as well as future sample shipment projections as necessary• Participated in weekly Teams meetings to support AGT North Carolina in developing their on-site sample management processes, shipping & receiving, and inventory of current AGT SSF to support LIMS development at AGT North Carolina.• Member of EHS Emergency Response Team since January 2022: actively participating in relevant continual training, CPR/First Aid, etc.• Continual training in relevant assays, SOPs, POLs, DOCs, FORMs, and advancement training courses with an emphasis on GMP (Good Manufacturing Practices) and GDP (Good Document Practices).• Received Shining Stars Recognition as part of Astellas Achievers Program both as part of a team and as an individual: “Working as One Astellas” (11/17/23, 12/11/23) and “Results Orientation” (2/1/24).

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  Freelance

  • Variable

  • Writer, Writing Tutor, and Editor

    • Jun 2005 - Present
    • Variable

    - Successfully utilize my written and verbal communication skills to serve a diverse client base: high school students, college students, start-up companies, grad school applicants, etc.- Provide corrections, suggestions, and alternate drafts for academic papers, personal statements, and various subject matter within strict deadlines- Working knowledge of MLA, APA, and Chicago Manual Style- Able to adapt to a variety of styles and voices- Utilize excellent research ability to ensure accuracy of all assignments

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  Ascent Services Group

  • QC Analyst- Operations

    • Nov 2021 - Jun 2022

    • As a contractor working in Astellas Gene Therapies SSF on behalf of Ascent Services, my primary role was to support the QC Operations Team, as well as the overall Quality Control and Quality Assurance departments through multiple channels. with an emphasis on DS (Drug Sample) and DP (Drug Product) sample management, storage, inventory, transfer, aliquoting, and documentation.• Effectively communicate, coordinate, and support other departments, including Manufacturing (all levels), Materials Management, Facilities, Doc Control, and EHS (Emergency Health Services) regarding sample management, storage, documentation, shipping & handling to contract labs and other Astellas company sites, and facility equipment.• Member of EHS Emergency Response Team since January 2022: actively participating in relevant continual training, CPR/First Aid, etc.• Continual training in relevant assays, SOPs, POLs, DOCs, FORMs, and advancement training courses with an emphasis on GMP (Good Manufacturing Practices) and GDP (Good Document Practices).• Received contract extension after 6-month initial contract period, quickly followed by offer and acceptance of FTE position with Astellas Gene Therapies beginning June 2022.

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  WellQuest Palo Alto Commons

  • Palo Alto, California, United States

  • Director of Activities

    • Jun 2021 - Oct 2021
    • Palo Alto, California, United States

    • Reported directly to the Executive Director as part of management team and received invaluable mentorship from all Directors.• Critical member of the Covid-19 response team, staying informed on all relevant and emerging health mandates to provide strategic and critical policy decision-making. • Promptly communicated to all residents and family members with updates regarding positive cases, booster vaccines, on-site COVID testing, and related services.• Crafted policies and planning communication outreach for residents, families, and staff, in accordance with CDC guidelines and in coordination with local public health agencies.• Planned innovative, meaningful, and comprehensive activity programs for 200+ seniors between several interconnected senior living communities and at all levels of cognitive and physical skill levels (independent living, assisted living, dementia care, hospice care), with a specialization in dementia activity programming. My personal favorite was the Aloha Friday Hawaiian Music Party and the Halloween Party! • Creatively and masterfully modified activity programming due to Covid-19 restrictions to ensure safe engagement while maintaining quality of life for senior residents.• Training and managing of full-time staff, instructors, and volunteers, while delivering hands-on training, staff evaluations, and modeling to ensure effective service continuity.• Executive administration guidance, providing valuable feedback and suggestions on ongoing executive-level issues, such as census, marketing, and budget.• Represented the administration in daily operations, such as client service, marketing tours, on-site activities and off-site excursions, and family support.• Contributed valuable insight into strategic community marketing efforts for activity programming and supplying ongoing marketing support through collateral materials, including participation and support from Activities department.

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  Palo Alto Commons

  • Palo Alto, California, United States

  • Health Fitness Specialist- Wellness Coach

    • Jun 2017 - Jun 2021
    • Palo Alto, California, United States

    • Implement and/or initiate the recommended exercises for interested residents that are being discharged from home health physical therapy.• Maintain and update all resident records with the HF program as part of the resident’s program plan and communicate with family members regularly and individual resident’s health care team as necessary• Ensure the appropriate forms are on file before starting the program. • Reporting and communicating to the Assistant Executive Director.• Maintaining the cleanliness and order of the equipment in the Fitness Room and coordinating with other departments to assist in maintenance and inventory• Reviewing, testing, and approving all residents of PAC interested in using the PAC Fitness Room independently if they are able, and updating the Approved Users List.• Able to perform other tasks or duties as necessary or requested by Assistant Executive Director and Executive team.

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  Union City Leisure Services

  • Union City CA

  • Personal Trainer and Recreation Lead

    • Jan 2014 - Apr 2020
    • Union City CA

    - Design, demonstrate, and guide clients through exercise regimens and equipment of the Union City Mark Green Sports Center - Conduct health assessments and ensure safety of clients and members during all activities- Provide excellent customer service, support other members of the Leisure Services Department, and perform additional tasks as necessary- Supervised 100+ students in after-school program alongside a team of 5-7 volunteers and Recreation Leaders- Constructed and supervised students through games, activities, and team challenges

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  Rock Wall Wine Company

  • Alameda, CA

  • Tasting Room Staff Member

    • Mar 2015 - Apr 2019
    • Alameda, CA

    - Provide all customers and Wine Room Club Members with excellent customer service, knowledge about the multiple wine offerings, Wine Room Club membership perks, and general information about the Rock Wall Wine Company brand- Pour wine glasses and provide wine tasting flights in accordance with Rock Wall Tasting Room specifications - Handle routine purchasing transactions and cash register operation- Provide additional support for bar-back positions, outdoor wine bar, general maintenance of the Tasting Room, and other projects as necessary- Assist customers with safely transporting wine to their vehicles, as well as suggest and sell the perks of the Rock Wall Wine Club membership to potential customers, and ensure against underage drinking or other illegal/inappropriate activity on the company property

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  LifeTrak

  • Fremont, CA

  • Customer Success Lead Representative

    • Nov 2015 - Jun 2018
    • Fremont, CA

    - Provide excellent customer success, technical support, and telephone support for the Salutron LifeTrak brand and the Smart Health brand, as well as various customer inquiries- Quickly became knowledgeable in the multiple LifeTrak models, the LifeTrak apps for both Apple and Android devices, and Smart Health brand models with regards to technical specs, commonly asked questions, and other information in order to best serve customers - Utilize multiple on-line platforms to provide customer success, support the Sales/Marketing department, and other departments as needed, through the use of: ZenDesk, Google Doc, Excel, etc. - Social media management for the brand across Facebook, Twitter, Amazon, and Kickstarter.- Assist Engineering Department in App Development testing, human testing, and other special projects as assigned.

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  Just Desserts

  • Fairfield CA

  • Operations Assistant

    • May 2014 - May 2015
    • Fairfield CA

    - Reporting directly to VP of Operations, managed Supply Chain purchasing, inventory, vendor relations, and all other operations pertaining to Ingredients, Labels, and Packaging for national dessert manufacturing and distribution company- Provided additional assistance to the following departments in variety of essential functions and projects: Sales/Marketing (copy writing and updating recipes, website, and sales reports), Accounting (updating daily ledger reports and invoices), and Human Resources (contacting and screening new hires) - Beginning in the first month of employment, brought on several new vendors to optimize production- Assisted the transition from original Oakland manufacturing and distribution plant to larger Fairfield plant with regards to raw ingredients, labels, and packaging purchase orders, confirmations, delivery and logistic issues, vendor relations and sourcing new vendors

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  Alameda County In-Home Supportive Services

  • Union City, CA

  • In-Home Care Provider

    • Mar 2012 - Jan 2014
    • Union City, CA

    - Certified to provide in-home health support for elderly family member recovering from surgery- Main responsibilities consisted of coordinating and providing transportation for all medical appointments and supervising medicine regimen, with acute attention to detail- Completed IHSS training and consistently provided regular health updates to city agency as required, as well as attended various training and meetings concerning IHSS In-Home Care Providers

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  West Elm Emeryville

  • Warehouse Logistics/ Stock Associate

    • 2010 - 2012

    - Work individually and alongside a team of stock associates in a fast-paced furniture warehouse that frequently handles over $50,000 in weekly sales- Assist sales associates with presenting items to customers, verifying inventory, and follow-up phone calls to customers- Implement proper safety protocol to move inventory for presentation and efficiency. - Provide a wide range of support for the visual design team including aiding in remodeling the store to fit corporate specifications- Consistently provide excellent customer service and customer support in-person and over the phone, addressing all issues with regards to product, assembly, delivery, returns, and exchanges.- Working closely with UPS and in-home delivery service provider 3PD to ensure timely delivery, pick-up, returns and exchanges of product to guarantee customer satisfaction and retention.

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  Lekha Publishing and School of Creative Writing

  • Critical and Creative Writing Teacher

    • Jun 2011 - Aug 2011

    - Responsible for managing classrooms of 8 to 12 students, with equally diverse levels of cultural backgrounds, age and education ranges.- Instructing children in the benefits of creative and critical writing in accordance with Lekha School guidelines and culture, combined with personal approach and experience.- Editing and proofreading student work and publishing it in weekly newsletters and printed works for students and parents.- Selecting, editing and uploading student work to be added to the yearly Lekha Summer Anthology of student work.- Instructing students in the benefits of holistic exercise to improve the body and mind: including calisthenics, sports, games, yoga, and martial arts, alongside creative writing and critical writing exercises.

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  UC Santa Cruz

  • Oakes College, UC Santa Cruz

  • University Writing Assistant

    • Oct 2007 - Nov 2008
    • Oakes College, UC Santa Cruz

    - Tutored first-year students in residential college core course, and provided additional tutoring for students who had not satisfied the ELWR test- Ensured that all students passed both the Oakes College Core Course and ELWR Test required for graduation- Utilized effective time management and database entry to track student progress