Experience

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  Sparkasse Bank dd BiH

  • Bosnia and Herzegovina
  • Banking
  • 200 - 300 Employee

  • Project Manager

    • Aug 2021 - Present

    o Defining project objectives, project scope, roles & responsibilities.o Defining resource requirements and managing resource availability & allocation – both internal and third party.o Outlining a budget based on requirements and tracking costs to deliver project on budget.o Preparing a detailed project plan to schedule key project milestones, workstreams & activities.o Managing delivery of the project according to this plan.o Tracking project and providing regular reports on project status to project team and key stakeholders.o Managing and adjusting for any changes in project scope, schedule and / or budget.o Identifying and mitigating potential risks.o Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

  • Manager for developing advisory service concept for highly valued clients of the bank

    • Nov 2020 - Present

    o Implementing a new customer service concepto Analysis of potentials, clients, strategy development towards special clients, acquisition of new oneso Develops sales and service tools to customers and sales staffo Designs and conducts trainings for personal bankers / branch managerso Continuous monitoring of the branch networko Develops internal communication and internal tools to sales staffo Monitoring the budget of high-value clients, proposing new products and services to improve customer relationso Cooperation with Erste Group and the Group on the implementation of the concepto Implementation of special benefits for special clients

  • Product Development Manager loans/deposits

    • Dec 2017 - Nov 2020

    o Plan and conduct Market Analysis and Research (Benchmarking: Prices and Products, Mystery Shopping, Client Satisfaction Surveys, Demographic research...) with the aim of predicting future segment needso Participate in planning and executing Product and Segment Strategy and Pricing (Overall strategy for the segment, Individual strategies for products)o Plan, execute and monitor yearly plans for special offers, incentive systems and new product launches together with target setting (for new products, special offers and incentive systems)o Plan and execute incentive systems for the customers of the segment via product packaging and bundlingo Plan and execute training of bank staff in terms of pricing, comparison with competition, etc.o Plan and execute training on products, sales processes and tools, etc.o Creation, planning and execution of customer incentive systems (loyalty and bonus schemes for clients, sweepstakes and winning games, activation of clients, etc)o Development and implementation of Sales and service approach and standards, such as development of standards and rules for sales and service approach, procedures, guidelines, sales scenarios, etc.o Development and implementation of Sales management tools and sales related process improvement

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  Addiko Bank Bosna i Hercegovina

  • Bosnia and Herzegovina

  • CRM Manager and PIP coordinator

    • Aug 2015 - Nov 2020
    • Bosnia and Herzegovina

    o Analysis, preparation and implementation of campaigns (CVM)o Analysis and market researcho Developing different sale approaches and standars, creating different sale scripts, scenarios – coordinator of branch network o Coordination of PIP (product implementation process) o Group PIP assimilatio...

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  Hypo Alpe-Adria-Bank d.d.

  • Sarajevo, Federation of Bosnia and Herzegovina,...

  • Segment manager for VIP clients in Affluent department

    • Jun 2009 - Nov 2011
    • Sarajevo, Federation of Bosnia and Herzegovina,...

     Plan and conduct Market Analysis and Research (Benchmarking: Prices and Products, Mystery Shopping, Client Satisfaction Surveys, Demographic research...) with the aim of predicting future segment needs Participate in planning and executing Product and Segment Strategy and Pricing (Overall stra...

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  Hypo Alpe-Adria- Leasing d.o.o

  • Sarajevo, Federation of Bosnia and Herzegovina,...

  • Head of Marketing and PR department

    • Mar 2001 - Nov 2005
    • Sarajevo, Federation of Bosnia and Herzegovina,...

     Coordination and maintain 9 branches in all BiH, Rebranding done 3 times Delivering of promotional and other marketing materials needed, web site maintenance and creation  Participation and organisation in fairs in whole BiH  Organisation and preparation of events (public events), press con...