Topline | Leilani Gray

See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Leilani Gray

Customer Care Specialist at Classic Vacations

Intro Book

Seasoned travel professional with extensive experience in customer service, event planning, and travel management.

Claim this Profile

Location

Union City, California, United States, US

Skills

Leisure Travel
Tourism
Travel Management
Event Planning
Vacation
Customer Service
Event Management
Business Travel
Leisure
Cruises
Travel Planning
Show all

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$45.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Leilani has a mix of customer-facing and management experience, which is valuable in the travel industry. However, her role as a Customer Care Specialist at Classic Vacations and Travel Consultant at Expedia, Inc. suggest a more entry-level to mid-level position. Considering her 13 years of experience, I’d estimate her hourly rate to be around $45. This is slightly below the national average for travel agents, but her experience in customer service and event planning could command a higher rate. Maybe $60-$80 per hour, but I'm being conservative here.

Bio

Generated by

Topline AI

Leilani Gray is a seasoned travel professional with extensive experience in customer service, event planning, and travel management. She has worked in various roles, including Customer Care Specialist, Travel Consultant, Bank Teller, Sales Agent, Senior Sales Supervisor/ Coach/ Trainer, Front Desk Agent, Sales Associate and Frame Stylist, and Lab Technician. Leilani has a strong background in providing excellent customer service, managing conflicts, and leading teams. She holds a certification in Managing Conflict/ Managing Change as well as Leading and Building Successful Teams.

Credentials

Managing Conflict/ Managing Change as well as Leading and Building Successful Teams

-

Experience

Classic Vacations
- Customer Care Specialist
  - Nov 2010 - Present
  Create, change and cancel pre-travel reservationsEstablish rapport with customers, determine their needs, and provide solutions and recommendations on travel itineraries as well as answer questions and address clients' concernsCommunicate with spoken and written messages that are clear, concise and completeAchieve results with little oversightRecognize and effectively prioritize work to solve issues in an efficient mannerPrice match against other competitorsNegotiate promotional rates with vendors
Expedia, Inc.
- Las Vegas, Nevada Area
- Travel Consultant
  - Apr 2010 - Oct 2010
  - Las Vegas, Nevada Area
  Answer incoming calls in a call center environmentProvide a great customer experience for people booking travel needsSuccessfully multi-task in a busy office environment
Washington Mutal
- Fremont California
- Bank Teller
  - Jun 2008 - Feb 2009
  - Fremont California
  Provided excellent customer service in an efficient and timely mannerResponsible for large amounts of money and confidential information
Consolidated Resorts
- Las Vegas, Nevada Area
- Sales Agent
  - Mar 2007 - Nov 2007
  - Las Vegas, Nevada Area
  Promoted from sales agent to junior inbound agent within 2 months of employment due to exceeding sales goals of vacation packages in a call center environment
C.F.I. Westgate Resorts
- Las Vegas, Nevada Area
- Senior Sales Supervisor/ Coach/ Trainer
  - May 2005 - Mar 2007
  - Las Vegas, Nevada Area
  Promoted to Senior Supervisor within 3 months of employment in a call center environmentCoached and supervised a team of 50Trained and motivated new employees to meet and exceed goals and expectations
24 Hour Fitness
- Las Vegas, Nevada Area
- Front Desk Agent
  - Jul 2004 - Aug 2005
  - Las Vegas, Nevada Area
  Performed excellent customer serviceMaintained front desk area
Lens Crafters
- Las Vegas, Nevada Area
- Sales Associate and Frame Stylist
  - Oct 2003 - Sep 2004
  - Las Vegas, Nevada Area
  One of the top sales frame stylist within storePerformed excellent customer service
National Vision Center
- Kailua-Kona, Hi
- Sales Associate, Frame Stylist and Lab Technician
  - Sep 2001 - Aug 2003
  - Kailua-Kona, Hi
  Performed excellent customer serviceOne of the top sales frame stylist within storePromoted to Lab Technician within less than 1 year

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

The High-Trust Way To Connect with Decision Makers

Humans & AI working together to help you grow.

See How Many Clients You're Missing Each Month

Leilani Gray

Refer a Friend to Get
100 Credits For FREE

$45.0

Hourly Rate