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Leila Arab
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English -
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German -
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Farsi -
- Technical Writing
- Editing
- Proofreading
- Customer Service
- Call Center
- Show all
Bio
Credentials
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Protopie 101 Crash Course
ProtoPieJun, 2023- Jun, 2026 -
Google UX Design Certificate
GoogleMay, 2021- Jun, 2026 -
Responsive Web Design in Adobe XD
GoogleMay, 2021- Jun, 2026 -
Conduct UX Research and Test Early Concepts
GoogleApr, 2021- Jun, 2026 -
Create High-Fidelity Designs and Prototypes in Figma
GoogleApr, 2021- Jun, 2026 -
Build Wireframes and Low-Fidelity Prototypes
GoogleMar, 2021- Jun, 2026 -
Foundations of User Experience (UX) Design
GoogleMar, 2021- Jun, 2026 -
Start the UX Design Process: Empathize, Define, and Ideate
GoogleMar, 2021- Jun, 2026 -
Learn Figma - UI/UX Design Essential Training
UdemyDec, 2020- Jun, 2026 -
User Experience Design: Complete UX Fundamentals Course
UdemyDec, 2020- Jun, 2026 -
Design a User Experience for Social Good & Prepare for Jobs
GoogleMay, 2020- Jun, 2026 -
Google My Business Basics
GoogleJan, 2020- Jun, 2026 -
Developing a Style Guide
LinkedInDec, 2019- Jun, 2026 -
Google Ads (AdWords) Essential Training
LinkedInDec, 2019- Jun, 2026 -
Learning Canva
LinkedInDec, 2019- Jun, 2026 -
Learning Lightroom Mobile
LinkedInDec, 2019- Jun, 2026 -
SEO Foundations
LinkedInDec, 2019- Jun, 2026 -
Managing Social Media Platforms
Harper CollegeDec, 2018- Jun, 2026 -
Wordpress
Harper CollegeDec, 2018- Jun, 2026 -
Fundamentals of Digital Marketing (Google Digital Garage)
GoogleAug, 2018- Jun, 2026 -
Mobile Experience Certification Exam
GoogleSep, 2021- Jun, 2026 -
Google Ads Search
GoogleMay, 2020- Jun, 2026 -
Google Analytics for Beginners
GoogleAug, 2018- Jun, 2026
Experience
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United States
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Design Services
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1 - 100 Employee
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User Experience Architect
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Sep 2023 - Present
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Associate User Experience Architect
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Jan 2022 - Present
Worked on several client projects and collaborated with Product Owner, Senior UX Designers, Senior Visual Designers, Business Analysts and Developers: • Redesigned a Food Distributor’s B2B ecommerce website. Client, located in the southwest region of the US, had 2 existing sites that we combined into 1 brand new responsive website. Had 2 exploration work sessions with the client (#1 create an order and #2 order history/order status). Supported Sr. UX Researcher with survey, interviews and created prototypes for 2 rounds of usability testing.• Migrated over a B2B ecommerce site from SharePoint to Znode (ecommerce platform) for a leading global manufacture that provides components for trailers and RV manufacturers. MVP release: created a sitemap and wireframes under a very tight timeline (2 Sprints: Nov-Dec for a March release). • Redesigned the purchase flow for a B2B ecommerce portal for a non-profit (wireframes, annotations, low-fidelity prototypes, user flows, decision trees, UX Quality Assurance). In an agile environment, worked very closely with the Product Owner and Business Analysts to solve problems for the B2B ecommerce portal. • Designed a new and easy to maintain Corporate Social Responsibility Microsite (CSR was in a PDF format previously).• Created a component documentation spreadsheet (PDP page) for a food redistributor• Conducted marketing and messaging research for voice assistant competitors for a large tech company (text-to-speech).
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Frank & Betsie's Glencoe Bistro
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Glencoe, IL
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UX Designer / Digital Communications Manager
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Jan 2019 - Jan 2022
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Glencoe, IL
• Redesigned the bistro’s website and made the site mobile-friendly by using WordPress.com, which resulted in an increase in new users (2,288 June 1-30, 2021 vs. 1,133 June 1-30, 2020)• Designed a mini Restaurant Management System (POS and Kitchen Display System)• Designed a responsive ...
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Willis Towers Watson
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Greater Chicago Area
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Communications Specialist
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Aug 2013 - Jul 2018
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Greater Chicago Area
• Wrote, edited and proofread benefits enrollment materials, which included benefit guides, posters, postcards, flyers and memos• Took an active role in updating the Innotech Benefits Solutions website (renamed as Enrollment Resources Group) by instructing the Mumbai web development team on conte...
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Automated Health Systems
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Schaumburg, IL
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Customer Service Representative
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Feb 2011 - Aug 2011
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Schaumburg, IL
• Answered over 100 inbound calls per day in order to educate and enroll individuals into the Illinois Medicaid health plan and Primary Care Provider (PCP) of their choice• Maintained confidential information and followed HIPAA requirements• Trained new staff on call center procedures and how to ...
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Education
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2011 - 2013University of Illinois at Chicago
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2008 - 2010
Harper College
Suggested Services
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