Bio
Experience
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Client Services Engineer
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Jan 2021 - Present
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Senior Technical Support Analyst
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Nov 2013 - Dec 2020
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United States
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Software Development
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700 & Above Employee
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Client Support
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Apr 2013 - Oct 2013
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Quality Assurance Analyst
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Jan 2010 - Oct 2013
• Develops and maintains test plans and specific test cases for each release cycle• Test GUI functionality, System Configurations and Backend • Test Backend on a UNIX environment• Test back office reporting systems to ensure data integrity• Executes queries in test databases using SQL queries• Perform Regression testing to ensure product integrity after modification and enhancements• Reviews requirements and system use cases, technical specifications and other project documentation• Writes and tracks defects and verifying defect resolution using Bugzilla
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Tradeware Global
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40 Wall Street
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Quality Assurance Analyst
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2008 - Dec 2010
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40 Wall Street
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Library Assistant
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Jan 2006 - Dec 2007
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Education
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2011 - 2012Baruch College
Master of Science, Finance -
2005 - 2007Monroe College
Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance -
1999 - 2004Leon Hess
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NYU School of Professional Studies
Dipolma, Project Management
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Industry Focus. “Computer Networking”
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