Okay, let’s tackle this. So Leean has 12 years of experience in customer-facing roles, which is a solid foundation for a career in customer service. However, her skills in team building, public speaking, and event planning suggest she may be more than just a customer service rep. Considering her experience in marketing strategy, she may be able to command a higher rate. Let’s look at some benchmarks. According to LinkedIn, the average hourly rate for a Customer Service Manager in the US is around $25-$35 per hour. However, since Leean has more experience and a broader skill set, I’ll estimate her rate to be on the higher end of that range. Maybe around $75 per hour, considering her 12 years of experience and leadership skills.