Experience

• 

  Thatchers Cider Company Ltd

  • Sandford, North Somerset, UK

  • Field Sales Manager

    • Mar 2024 - Present
    • Sandford, North Somerset, UK

    Field sales manager for the South West UK

• 

  Morrisons

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Store Manager

    • Aug 2022 - Jun 2024

  • Store Manager

    • Oct 2023 - Mar 2024

  • Store Manager

    • Nov 2022 - Mar 2024

• 

  Asda

  • General Store Manager

    • Apr 2021 - Aug 2022

  • General Store Manager

    • Mar 2017 - Apr 2021

    In an operations role, I oversee the daily running of the store, requiring direct motivation of retail teams, formation of strategies and training provision. My initial remit was to transform an underperforming store into a high performing entity using a range of tactics. This involved defining and implementing change programmes including store update, refresh and rebuild projects.My key achievements include:• Leading high value refresh scheme, recognised as one of the best managed from a store perspective• Introducing new processes which achieved top quartile status for home shop delivery in year one• Reconstruction of petrol station in year two and update to the store with a multimillion pound budget• Implementation of waste controls to deliver some of the best results in year one and again in year two• Increase in weekly sales to over a million with a workforce of 330 staff and 11 direct reporting managers

  • General Store Manager

    • May 2015 - Mar 2017

    On transferring to Cardiff, I took ownership of an underperforming store with initial analysis of existing KPIs and standards to identify problem areas and implement action plans. In the first four weeks, I led the stock take preparation process, which was commended by peers as ‘best in year’ due to lack of wastage. I also received positive visits during the first few weeks from senior managers and independents.Some of my key achievements included:• Drove the store to achieve top quartile performance using store continuous improvements• Improved shrink performance, employee accountability and delivered training for staff• Introduced new KPIs to monitor performance and moved availability measures• Piloted multiple new schemes using the store including new systems or technology• Led a workforce of 400 staff and 9 managers to generate significant weekly turnover

  • General Store Manager

    • Jun 2011 - May 2015

    Following the launch of a new concept store, I operationally managed the store as a business entity, supervising a workforce of 400 staff and 15 direct reporting Managers. The store delivered an innovative offer, which appealed to a higher demographic area. During my tenure, I ran a step change in quality management which increased fresh food sales percentage.Some of my key achievements included:• Won numerous awards for own brand sales and nomination for meat retailer of the year• Recruited 500 new colleagues from the local community with 10 receiving promotion

  • General Store Manager

    • May 2008 - Jun 2011

    In a strategic operations and senior management role, I instigated the turnaround of a previously failing store with low standards and KPI performance. Initially, I conducted business analysis to identify improvement areas across the store, looking at people, processes and systems that controlled waste and shrinkage. I then focused on enhancing the end-to-end customer service experience by recognising pain points in the customer journey and implementing actions.Some of my key achievements included:• Delivered LFL sales growth despite a competitor launching a nearby store• Reduced staff turnover in two years and kept absence to a minimum• Revamped the warehouse and introduced improvements to car parks

  • Multi-Site General Store Manager

    • Jun 2007 - May 2008

  • General Store Manager

    • Jan 2006 - Jun 2007

  • Store of Learning Training & Operations Manager

    • May 2003 - Jan 2006

  • Regional Loss Prevention Manager

    • Apr 2001 - May 2003

  • Customer Service Manager

    • 1997 - Apr 2001

  • Grocery Manager

    • 1996 - 1997

  • Regional Systems Training Manager

    • 1995 - 1996

  • Provisions Manager

    • 1993 - 1995

• 

  J Sainsbury Plc

  • Cheltenham and North London

  • Various roles from hourly paid to supervisory to trainee manager to department manager

    • 1988 - 1993
    • Cheltenham and North London