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Lee Robinson

International IT Service Delivery Manager at Drive DeVilbiss Healthcare UK
Intro Book
IT professional with expertise in VoIP, telecommunications, and cloud computing.
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Location
Newcastle Upon Tyne, England, United Kingdom, GB
Languages
  • English -
Skills
  • Voip
  • Telecommunications
  • Unified Communications
  • Sip
  • Managed Services
  • Show all
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Bio

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Topline AI
Lee Robinson is a seasoned IT professional with extensive experience in VoIP, telecommunications, and cloud computing. He has managed international service desks and project teams, delivering enterprise applications and supporting day-to-day incidents, problems, and service requests. Lee holds various certifications, including Mitel MCP and VMware vSphere, and has worked for leading companies in the UK.

Credentials

  • Mental Health First Aider
    Mental Health First Aid (MHFA) England
    Feb, 2023
    - Apr, 2026
  • Managing Enterprise Resource Planning (ERP) Implementation
    Udemy
    Mar, 2022
    - Apr, 2026
  • Certified PAT Tester
    TTS Training Services
    Feb, 2022
    - Apr, 2026
  • VMware vSphere: Install, Configure, Manage [V7]
    VMware
    Jul, 2021
    - Apr, 2026
  • Microsoft Azure Fundamentals
    QA Ltd
    Jun, 2021
    - Apr, 2026
  • MS030 Office 365 Administrator
    QA Ltd
    Dec, 2020
    - Apr, 2026
  • ITIL Foundation Level
    ITIL 4
    Oct, 2020
    - Apr, 2026
  • Neverfail Continuity Engine Certified Administrator v8
    Neverfail
    Jul, 2019
    - Apr, 2026
  • Neverfail Continuity Engine Implementation Engineer v8
    Neverfail
    Jul, 2019
    - Apr, 2026
  • Mitel MCP (Mitel Certified Professional) MiCollab (Unified Communication & Collaboration)
    Mitel
    May, 2017
    - Apr, 2026
  • Mitel MCP (Mitel Certified Professional) Cloud
    Mitel
    Jan, 2017
    - Apr, 2026
  • Mitel MCP (Mitel Certified Professional) Managed Service
    Mitel
    Jan, 2017
    - Apr, 2026
  • Mitel MCP (Mitel Certified Professional) MiVoice Business - Communications
    Mitel
    Nov, 2016
    - Apr, 2026
  • Mitel MCA (Mitel Certified Associate) MiVoice Office 250
    Mitel
    Oct, 2016
    - Apr, 2026
  • PRINCE2 Foundation
    BCS, The Chartered Institute for IT
    Sep, 2016
    - Apr, 2026
  • Mitel SIP Dect Installation & Maintenance
    Mitel
    Jun, 2016
    - Apr, 2026
  • Mitel MSDA Solution Design Associate MiVoice Business & MiContact Centre Solutions
    Mitel
    Mar, 2016
    - Apr, 2026
  • NVQ Level 2 Distribution & Warehousing
    NVQ
    Oct, 2002
    - Apr, 2026
  • Mitel MCA (Mitel Certified Associate) MiVoice Business
    Mitel
  • Mitel MCA (Mitel Certified Associate) UCC MiCollab
    Mitel
  • Mitel MCA (Mitel Certified Associate) Virtual & Managed Services
    Mitel
  • Mitel MMP Oria Configuration and System Administration
    Mitel
  • Mitel Sales Professional MiVoice Business (Various Years)
    Mitel
  • Mitel Sales Professional MiVoice Office (Various Years)
    Mitel
  • VMware VSP Virtual Sales Professional 2016 (VMware v6)
    VMware
  • VMware VTSP Virtual Technical Sales Professional 2016 (VMware v6)
    VMware

Experience

  • Drive DeVilbiss Healthcare UK
    • Home Based
    • International IT Service Delivery Manager
      • Jul 2020 - Present
      • Home Based

      Management of the International Service Desk & Project Team Delivering Enterprise Applications whilst supporting the day to day incidents, problems & service requests of the business.

  • Document Solutions (UK) Ltd
    • Newcastle upon Tyne, United Kingdom
    • Head of Telecoms Service & Delivery / Mitel Professional UC Engineer
      • Feb 2020 - Jul 2020
      • Newcastle upon Tyne, United Kingdom

  • Daisy Group
    • Prudhoe, Northumberland, United Kingdom
    • Mitel UC MiVB Projects Engineer
      • Mar 2018 - Jan 2020
      • Prudhoe, Northumberland, United Kingdom

  • TalkTalk Business
    • Northumberland
    • Technical Verification Engineer / Mitel Professional Engineer
      • Jun 2014 - Mar 2018
      • Northumberland

  • River Telecom
    • Engineering Manager
      • Aug 2012 - Mar 2014

    • Senior Technical Support Engineer / LG & Hosted Solutions
      • Feb 2012 - Aug 2012

  • Sumlock Electronics
    • Killingworth
    • Senior Technical Support Engineer / LG & Hosted Solutions
      • May 2010 - Jan 2012
      • Killingworth

  • BNS Telecom PLC
    • Engineering Team Leader / PBX Installation Engineer - LG & Hosted Solutions
      • Oct 2001 - Apr 2010

  • The Real Soup Company
    • Accountant
      • Oct 1999 - Oct 2000

Education

  • 2022 - 2023
    University of Roehampton
    CMDA Level 4 Chartered Management, Chartered Management
  • Various Professional Accreditations
  • Prudhoe Community High School
  • Prudhoe Community High School
    NVQ Level 2 Distribution & Warehousing

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