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Lee Hillyard profile image

Lee Hillyard

Technical Service Manager at Euro Catering Equipment
Intro Book
Operations expert with 20+ years of experience in managing teams and driving business growth.
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Location
Northamptonshire, England, United Kingdom, GB
Skills
  • Customer Service
  • Management
  • Account Management
  • Customer Satisfaction
  • Operations Management
  • Show all
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Bio

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Lee Hillyard is a seasoned operations professional with 20+ years of experience in managing teams, providing technical support, and driving business growth. He has held various roles in customer service, management, and operations management, with expertise in budgeting, project management, and team leadership.

Experience

  • Euro Catering Equipment
    • Daventry, England, United Kingdom
    • Technical Service Manager
      • Aug 2021 - Present
      • Daventry, England, United Kingdom

      Provide UK technical support on a range of catering equipment, rotisseries, and combination ovens

  • Whitco Catering and Bakery Equipment Ltd
    • Thrapston
    • Operations Manager
      • Apr 2016 - Aug 2021
      • Thrapston

      To develop and build all operational areas of the business. Planning and management of installations and service work to commercial catering equipment.Providing technical support to engineers and dealing with any customer issues that arise.Budgeting for the operations department of the business and identify and action areas for improvement.Project management of installations, co-ordinating goods, contractors, and direct engineers to complete installations to deadlines.Negotiate supplier discounts, including subcontractor terms

  • JLA
    • London and South East
    • Regional Operations Manager
      • Sep 2014 - Mar 2016
      • London and South East

      Building and managing team of engineers to perform to business KPI's providing the best possible service.Reduce and deal with customer complaints to a resolution

  • Advance Innovation Group
    • Service Manager
      • Aug 2006 - Sep 2014

      I manage and control 21 engineers, deal with customer issues and assist Account Managers with resolving customer issues. I remain with a 'hands on' approach to repairing and troubleshoot faults that engineers cannot repair

  • Airedale Group
    • Senior Engineer
      • Sep 2005 - Aug 2006

      General service calls, troubleshooting faults not able to be repaired by other engineers, meet with customers and quote for service contracts

  • Advance Group
    • Operations Director
      • May 2000 - Aug 2005

      I managed and controled 12 engineers, dealt with customer issues and assisted Account Managers with resolving customer issues. I remained with a 'hands on' approach to repairing and troubleshoot faults that engineers could not repair. Was in charge of own budget

Education

  • 1980 - 1984
    Northampton School for Boys

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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