Experience

• 

  Express Scripts

  • Work from Home

  • Agile Product Advisor

    • Aug 2022 - Present
    • Work from Home

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  Cigna

  • @Home

  • Operating Effectieness Advisor - Knowledge Engineer

    • Jul 2015 - May 2022
    • @Home

    Driver and coach for cross-organizational collaboration and work. Architect of collaboration environment ensuring vital business information was stored, accessed, edited, and secured in manner to enable smooth cross-organizational collaboration and information exchange, supporting senior leaders and other strategic workers in their decision-making efforts. • Designed, created, and managed multiple collaboration sites (90+) and work areas for cross-organizational teams, enabling secure access and storage of vital business information and robust collaboration across the enterprise. Reviewed and analyzed site data to better understand use and flow of information, designing site improvements as indicated.• Utilized ADKAR change management methodology, guiding users to acceptance of new processes and new ways of working.• Program Manager for large, critical departmental reorganizational and process change covering 6 projects and up to 32 workstreams. Guided projects to successful conclusions providing updated and regulatory compliant improvements to processes.• Developed standardized processes and procedures for enterprise best practice collaboration actions. Evaluated existing state processes and procedures and analyzed to build efficiency into workflows, while eliminating bottlenecks and saving time ensuring a smooth flow of information.• Facilitated cross-organizational collaborative meetings and workshops to gather diverse thoughts and ideas for the development of holistic solutions. Guided teams through tough decisions and process improvements. • Keeping customer at the center, conducted cross-organizational retrospectives to gather all-encompassing input to provide input to aid in relentless improvements.• Using Agile methodologies, facilitated initiatives: planning, oversight, reporting, and analysis within each iteration across all phases of development to ensure successful delivery of value.

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  Leidos

  • @Home

  • Knowledge Management Subject Matter Expert (SME)

    • Oct 2014 - Jun 2015
    • @Home

    Drove high-level assistance in managing delivery of on-time deliverables in compliance with contract specifications. Proactively participated in discussions for maintaining data, records and content management, process optimization, metadata and taxonomy standards, and data integration. Explored and developed robust concepts using flexibility and unconventional thinking to find the best match. Provided expert-level assistance with software/application development and integration concerns.• Acted as SME in Knowledge Management (KM) for the Department of Veterans Affairs' (VA) Architecture, Strategy, and Development (ASD) office under the Office of Information and Technology (OI&T).• Spearheaded formation of cross-functional teams for operational process improvement and business solution creation in order to acquire information from all affected areas and provide well-rounded solutions.

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  IAP Worldwide Services

  • USCENTCOM

  • Sr Knowledge Managment Analyst

    • Feb 2013 - Sep 2014
    • USCENTCOM

    Appointed as Senior Knowledge Management Analyst at U.S. Central Command for assessing information flows within and outside the Joint Command. Formulated functional requirements documents in collaboration with business analysts to define IT needs and ensure end products meet expectations. Delivered supervision in development of cross-functional teams to optimize operational processes and provided efficient business solutions.• Directed implementation and utilization of new collaborative tools for use with the US military, federal agencies, and foreign nationals while protecting US information security.• Transformed customer needs to technological capabilities to ensure accomplishment of requirements within the organization's technological capabilities, while taking risk and budgetary points into account.• Documented and analyzed strategic and operational level information/process flows, while diagramming and analyzing “as-is” and “to-be” flows, providing recommendations for improvements that offered more efficient and capable strategic level processes ensuring decision making information was available and accessible.• Mapped information and knowledge flows across full Command to identify gaps and redundancies providing starting point for improvements to communications and knowledge transfer.

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  BAE Systems

  • Director, Business Development, Tampa

    • Jan 2011 - Dec 2012

    Developed and strengthened relationship between BAE Systems and US Special Operations Command (USSOCOM). Fostered long-term strategic relationship between BAE Systems, Intelligence and Security sector and US Special Operations Command. • Contributed to developing winning bid for Applications Development work at USSOCOM with $65 million opportunity.

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  USSOCOM

  • United States
  • Armed Forces
  • 700 & Above Employee

  • Deputy, IT Management Office

    • Oct 2009 - Dec 2010

    Assistant to the Chief, Information Technology Management Office (ITMO) in the planning, implementation, monitoring and enforcement of compliance with plans, policies, standards, infrastructures and architectures that established the ITMO. Drove Information Technology Infrastructure Library (ITIL) strategic planning; coordinated the implementation of ITIL courses for communications staff. Developed “as-is” process maps, organizing and leading IT process improvement initiatives. • Key player in successful procurement of $2B IT services contract. • Re-organized ITMO structure; established new IT lifecycle processes to enhance efficiency. • Developed new CIO Strategic Plan; established CIO objectives and goals to coordinate and synchronize with Command directions and goals.

  • Enterprise Knowledge Manager

    • Aug 2008 - Oct 2009

    Directed collaborative information sharing activities among Special Operations forces. Led knowledge management (KM) strategy and policy establishment across geographically dispersed organization. Collaborated with subordinate, upper-level, and service commands such as Army, Navy, Air Force, Marines, Joint Forces, DoD, and DIA. Developed and conducted knowledge management training across all departments. Managed procurement, testing, installation, and maintenance for KM IT Tools. Assessed IT requirements for interoperability with current systems, redundancy, and cost; ensured optimal cost containment. Resolved vendor/contract issues. • Jump-started dormant Knowledge Management program by inspiring others to embrace KM as means to achieve streamlined decision-making processes. • Led installation, configuration, and training for $4.5M software application.• Played integral role in developing and executing $2.3M Enterprise KM contract. • Spearheaded coordination with Six-Sigma Certified personnel to develop command business processes. • Established enterprise-wide Knowledge Management and Data Strategy Working Groups.

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  US Navy

  • Commander

    • Apr 1989 - Dec 2010

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  NATO C3 Agency

  • IT Project Mgr

    • Jun 2005 - Jul 2008

    Led projects and activities involved in shaping NATO communications and information systems in support of Afghanistan operations. Managed IT requirements assessments, RFPs, cost estimates, architecture development, sourcing, procurement, installation, systems and personnel security, logistics, transportation, maintenance, and training.  Piloted $450M in communications projects delivered to International Security Assistance Forces in Afghanistan and Kosovo Forces in Kosovo.  Served as Subject Matter Expert (SME) in deployed communications to Afghanistan. Led 200 deployed communicators in providing support for 50K+ ISAF theater operators. Assumed role of NC3A Field Office Manager in Afghanistan for five (5) months; spent seven (7) months managing projects in theater of operations.  Coordinated transportation and security for 140+ personnel in theater.

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  Cruiser, Destroyer Group Five

  • San Diego, CA

  • Deputy, Communications Officer/Enterprise Knowledge Manager

    • May 2002 - Jul 2004
    • San Diego, CA

    Served on board USS Nimitz; managed all communication paths, computational nodes, operating systems, and Information Management applications that enable network-centric computing and communications across battlespace. Coordinated all aspects of Command, Control, Communications and Intelligence (C4I) between USS Nimitz, four (4) accompanying combatants, three (3) other Carrier Strike Groups, and their corresponding Destroyer Squadrons, Air Wings, and Fleet Commanders during Operation Iraqi Freedom and Operation Enduring Freedom in Afghanistan. Earned distinction as one of five initial Knowledge Managers in US Navy.  Spearheaded development and operation of 1st information sharing environment within the Navy. Drove pre-deployment installation/operational connectivity for Strike Group’s coalition network allowing for direct communications between US and Coalition forces. Selected to assist in development of Navy’s afloat KM course and Qualification Regulation.  Facilitated 1st U.S. Navy KM course in Norfolk and San Diego.