Experience

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  Claro Brasil

  • Brazil
  • Telecommunications
  • 700 & Above Employee

  • HR Business Partner

    • Dec 2021 - Present

    Business Partner (BP) throughout the state of Minas Gerais, serving both the Consumer Unit and SME (commercial) and the Operations and Technical Directorate in the Minas Gerais Region. Total service for approximately 1300 people, including direct contact with Directors and Heads of the areas.Participate in strategic workforce planning, anticipating future talent needs, identifying skills gaps and proposing solutions to ensure the company has the right people in the right place at the right time.Engage and strengthen leaders in the process of developing employees' skills and competencies, training plans, succession plans and promoting talent retention and professional growth, linked to the development of the Business.Promote climate actions with leaders for a fun and productive environment, as well as support sustainability actions for an ethical and safe environment for all employees.:Participate and support the human resources efficiency strategy so that more and more areas and teams are prepared for new challenges and consequently better results.Be responsible for special projects linked to business needs, in partnership with specialist areas.Ensure, together with leaders, the structuring and/or restructuring movements of client areas, ensuring the premises of analyzes relating to human resources. and validation of Positions and Salaries, as well as monitoring and prioritizing analyzes of movement x market competitiveness.Conduct organizational effectiveness diagnosis and coordinate development of action plans for improvement.Coordination of the performance cycle, succession plan and planning of necessary educational programs.Assistance to employees to resolve problems, diagnose causes and review processes to prevent recurrences.Ensure acquisition, development and retention of the company's intellectual capital.Management of indicators (Turnover, Overtime, Absenteeism and Sick Leave).

  • Sales Operation Analyst

    • Aug 2016 - Dec 2021

    Success Cases - Creation of behavioral projects for the sales force, in conjunction with management.Projecto Googler - Redefining the seller profile of the stores based on the process of Google's People Management / Creation of an evaluative profile tool, with absolute evaluation criteria and evaluation on a measurable scale.LP Encanta - Script creation and customer's standart service in store / Training in customer service / creation of evaluation toolRegional MG - Stores - Indicators / Marketing (responsible in this function for 29 MG stores) - Creation of projects for the sales force, to direct the behavioral profile and bring more sales; - Create solutions (visual or of argumentation for offers and strategic direction of sale); - Creation of audiovisual material (videos and presentations) for the regional emphasizing the events (store openings, sales trawlers, incentive campaigns, etc); - Creation of materials with sales arguments and analyzes of offers for the stores; - Focal point Marketing and Merchandising actions of stores; - Sales Incentive Campaigns (from concept creation to payment); - Focal point of Control and planning of the supply of smartphones of MG stores; - Focal point of the Structural part of Stores; - Responsible for the regional organization of Reforms / Openings of Stores; - Training for FDV; - Projects created: LP Encanta / Googler Project / School Store (Encanta LP project and extended Googler for all Brazil)

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  Clinica Flavio Torrecillas

  • Belo Horizonte, Minas Gerais, Brasil

  • Psicólogo clínico

    • Feb 2023 - Dec 2023
    • Belo Horizonte, Minas Gerais, Brasil

    Atendimento como psicólogo clínico.

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  TIM Brasil

  • Belo Horizonte e Região, Brasil

  • Analyst - People Management

    • Aug 2013 - Mar 2016
    • Belo Horizonte e Região, Brasil

    Key Account / HR Consulting shopping area (Consumer Sales / Sales Business / Operational Planning) TIM Brazil in Regional MG / RJ / ES. - HR Consulting on policies and programs; - Approval of applications for internal recruitment, assessing eligibility according to HR policies; - Interface with the area of recruitment and selection for performing internal and external selection processes; - Interface with the Labor Relations area for monitoring and taking disciplinary actions; - Interface with the People Administration area to troubleshoot the benefits granted by the company; - Management Trainings, Meetings Groups, Management Meetings, among other works in a group with the aim of approaching the HR Body of employees; - Compensation Analysis for creating salarial proposals; - Indicators Analysis (achievement of goals, GD notes, adopted measures, salary positioning, among others) for making shutdowns and internal drives decisions; - People management shared with the PDV's, assisting in the application of disciplinary measures, management and consulting activities; - Responsible for consulting Variable Remuneration on Regional MG; - Responsible for HR NF's payments flow, creating and requesting approval at every stage of the process;

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  Hospital Evangélico de Belo Horizonte

  • Belo Horizonte

  • HR Analyst

    • Mar 2010 - Aug 2013
    • Belo Horizonte

    (* Hired as HR Auxiliar, promoted to Assistant in less than a year and two years as HR Analyst.) RECRUITMENT AND SELECTION - Responsible for the selection processes of operational positions to management positions (approximately 850 employees); - Application of psychological tests, group dynamics and individual interviews by competence; - Critical analysis of the worksheet spaces and targeting recruitment and interview schedules; - Production of psychological reports; - Team Supervision assistants and interns. TRAINING AND DEVELOPMENT - Responsible for the production of the Training Needs Assessment; - Responsible for behavioral training defendants to HRD; - Logistics external training, with schedules, room organization, coffee break and graphic materials; - Responsible for Integration Training (convening, organization and exposure to HR related content). MANAGEMENT - Production of all the area indicators (turnover / Interview Shutdown / HHQ / Absenteeism / others); - The Climate Research Production (Definition of thematic / Capture / Tab / Critical analysis); - Production of spreadsheets for jobs and wages in order to assist in the Compensation Management; - Contacts with HR professionals from various companies for salary surveys and strategic information; - Replacement of HR management in cases of management meetings and strategic processes; - Evaluation bulletins production for performance evaluation of employees (spreadsheet control);