Experience

• 

  WashTec United Kingdom

  • Service Administrator

    • Oct 2020 - Present

• 

  AutoProtect

  • United Kingdom
  • Motor Vehicle Manufacturing
  • 200 - 300 Employee

  • Creative Services Assistant

    • Feb 2017 - Jul 2020

  • Central Operations Administrator

    • Aug 2015 - Feb 2017

• 

  DMG Delta

  • Stansted

  • Helpdesk Co-ordinator

    • Apr 2014 - Jul 2015
    • Stansted

    - Ensuring all incoming communications from all stakeholders are handled quickly and efficiently.- Effectively handling and prioritising any client complaints appropriately and escalating where necessary to ensure matters are dealt with.- Effective management of quoted works process on the service management system, ensuring all deadlines are met.- Liaising with suppliers and subcontractors.- Effective logging and management of all jobs onto service management system.- Ensuring correct certification and paperwork is received, supplied to client and copies saved onto management system.- Check and processing engineers' incoming reports, monitoring for discrepancies, ensuring accuracy and relevance.- Shutting down jobs within targets set ensuring accuracy prior to passing through for invoicing.- Processing engineers weekly timesheets and paperwork.- Processing gas safety paperwork and updating gas safety spread sheets.- Updating clients information. - Managing own time effectively to ensure all daily objectives are met.- Act as leader co-ordinator when required in order to cover absences.

• 

  DMG Delta Ltd

  • Stansted Mountfitchet

  • Operations Administrator

    • Mar 2012 - Apr 2014
    • Stansted Mountfitchet

    - Receiving incoming calls from clients.- Process and file all incoming correspondence.- Type, log and file all outgoing company correspondence accurately.- Maintain quotations database.- Process departmental filing as necessary, both electronically and paper based.- Train other staff members in the use of electronic filing systems as appropriate.- Assist in administration of staff holiday records, processing request forms.- Assist where necessary in arranging documentation, equipment etc. for new starters.- Report monthly to the Group Services & Administration Manager on progress of all responsibilities.- Input new contract details onto system.- Produce on site documentation and files for use of engineers and customers.- Maintain checks on supplies of all stationary and other items as necessary, placing orders for all consumables.- Ensure stationary room is clean, organised and adequately stocked at all times.- Provide administration and telephone support for the Operations department.- Assist colleagues in providing cover due to absence.

• 

  LONDON STANSTED TRAINING ACADEMY LTD

  • Stansted Airport

  • Trainee Job Broker

    • Jul 2010 - Apr 2011
    • Stansted Airport

• 

  Est Bar

  • Stansted Airport

  • Bartender

    • Jun 2009 - Jan 2010
    • Stansted Airport

• 

  Millers Hair Design

  • Bishops Stortford

  • Trainee Stylist

    • Sep 2007 - Feb 2009
    • Bishops Stortford