Experience

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  Mad about Shoe

  • winchester, massachusetts

  • Sales Associate

    • May 2014 - Present
    • winchester, massachusetts

    Responsible for the sales and marketing of Shoes and accessories in an upscale downtown suburban Boutique. While providing superior customer service, Promote various POS campaigns including seasonal merchandising and the creation of interesting and eye catching floor and window displays to highlight new arrivals and current inventory.

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  Sense of Wonder

  • Reading, MA

  • Sales Associate

    • Sep 1997 - Jun 2014
    • Reading, MA

    Provide Sales, Merchandising and Customer Service for a unique Retail Gift Store. Responsible for a variety of sales transactions while helping customers with the purchase of unique gifts.

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  General Scanning, Inc. Recorder Products Division

  • Arlington, MA

  • CUSTOMER SERVICE MANAGER

    • Aug 1986 - Dec 1991
    • Arlington, MA

    Responsible for management of Divisional service function both Domestically and Internationally, including the establishment of Division wide Customer Service Standards and all Policies and Procedures to insure optimal communication within organization with the express intent of providing excellent service to all customers.Summary of Duties and Accomplishments:Created and implemented Divisional Service policies and procedures including pricing for repair parts and related services.Represented the Recorder Division at the Corporate level on matters relating to company wide Customer Service strategies. Ensured semi-annual visits to key accounts with periodic travel to other customers.Through participation in Value Management and Project Management heightened awareness and the importance of good Customer Service practices across Division. Championed the CS cause through periodic Divisional presentations and provided assistance with training activities and guidance to management groups throughout the organization.Hired, trained and managed customer service personnel including supervision of the administration of customer sales and service orders, requests for documentation, export order correspondence, monthly sales and forecast reporting and adjustments, and the review and analysis of weekly sales/service reports.

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  Orban Associates, San Francisco

  • MARKETING ASSOCIATE

    • Feb 1985 - May 1986

    Responsible for information gathering as it pertained to product sales and performance in the field. Conducted frequent telephone surveys and follow-up for the preparation of advertising and other media releases. Maintained all sales related materials including; price lists, catalogues and brochures. Provided support in preparation for all major conventions and administrative duties as required.

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  Disc Technology Corporation

  • Billerica, MA

  • SALES ADMINISTRATOR / OFFICE MANAGEMENT

    • Jun 1982 - Nov 1984
    • Billerica, MA

    Supported a sales office in California and 4 Independent Representatives from one International and three Domestic locations. Provided sales administration and order processing in addition to being the internal sales liaison to manufacturing and operations. Prepared all sales management reports for VP of Marketing. During company's initial start-up assisted President with general Office Management including: General Accounting, Payroll and Personnel Management and Sales Administration..

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  Burns International Security Services

  • Brighton, MA

  • SALES/MARKETING ASSISTANT

    • Jul 1980 - May 1982
    • Brighton, MA

    Initiated a regional marketing program including analysis of customer base, market strategy, new business development and implementation. Provided order processing and general office administration.