Experience

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  City of Portland

  • Portland, Oregon, United States

  • Senior Management Analyst

    • Jun 2019 - Present
    • Portland, Oregon, United States

    Senior Management Analyst for the Assets & Development Division within the City of Portland’s Bureau of Parks & Recreation (PP&R). Primary duties are to support the operational and financial management of 5 programs, including a capital development portfolio worth $200M, skilled labor maintenance team which accomplishes 10,000 work orders annually, and an asset portfolio valued at $1.5B. Tasks for supporting these programs includes conducting complex forecasting and analysis, designing and leading process improvement initiatives for capital projects and asset lifecycle management, and standardizing equitable business processes across multiple workgroups.Through evaluating business needs and working cross-collaboratively, regularly design, implement, and provide associated support and training on analytical products, business processes, and program development for the division and bureau. Develop and manage the division workplan and a capital project information database. Established improved methodologies for administering custom reporting tools and products related to program development and project management. Helps guide the division’s effective utilization and tracking of capital and operational funding. Led change management initiatives and presented new processes, opportunities, and strategic recommendations to program and senior managers, including for bureau-wide roles in workplace relocation management, logistics analysis, and equity data analysis and implementation, impacting nearly 1,000 employees.

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  Lathrop Management and Investments

  • Seattle, Washington, United States

  • Operations Manager

    • Mar 2018 - Mar 2019
    • Seattle, Washington, United States

    On a one-year contract, successfully managed operations and led strategic initiatives for two urban retail stores worth $2M. Conducted business branding, product, and market research projects in a competitive and regulated new industry (Cannabis) with over 20,000 units of inventory. Audited a failing business model, then researched a series of new business objectives and operational changes. Presented findings and recommendations to stakeholders, obtained buy-in, then proactively led a diverse, multi-layer team through a series of process improvements and standardizations that slowed the historical sales decline by 72%, reduced employee turnover by 32%, and reduced organizational spending by 29%.

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  HOB Coaching

  • Greater Seattle Area

  • Business Development Consultant

    • Jan 2016 - Mar 2018
    • Greater Seattle Area

    Consulted start-up businesses from a variety of industries. Performed business development projects to establish solutions for operational challenges and design improved business service models. Projects included analysis of workplace capabilities and capacity forecasting, business-to-market fit gap analysis, and change management initiatives. Presented strategic recommendations for organizational, technical, and behavioral improvements, facilitated workshops, and conducted professional coaching that led to proactive decision-making and successful adaptations to challenging markets.

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  Gonzaga University

  • Spokane, Washington, United States

  • Graduate Assistant

    • Jan 2016 - Aug 2016
    • Spokane, Washington, United States

    Graduate Assistant for the Gonzaga University graduate school of business.

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  MusicByLeah

  • Greater Seattle Area

  • Business Owner

    • Sep 2002 - Dec 2015
    • Greater Seattle Area

    Managed an in-demand music studio and provided services as a music teacher, entertainer, and accompanist. Business management included marketing, purchasing, invoicing, scheduling, event planning/management, and customer service. Developed engaging teaching content and arranged private and group lessons for a studio of up to 40 students of diverse backgrounds at a time. Maintained a year-to-year client retention rate of 85% and perpetuated an average annual business growth rate of 24%.