Experience

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  FCS Solutions

  • Mumbai, Maharashtra, India

  • Senior Operations Manager

    • Jan 2024 - Present
    • Mumbai, Maharashtra, India

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  GS1 India

  • Mumbai, Maharashtra, India

  • Sr. Manager Technical Services

    • Apr 2023 - Dec 2023
    • Mumbai, Maharashtra, India

    Providing Presales support to the sales team for making RFP and RFQ. Making technical Presentation to the customer.Preparing Proposals for customised solutions.Designing Solution for new and existing customers as per there requirement.Setup POC for new and existing customers as per their needs.Conducting training Program for Partners & Solution Providers.Administering major accounts such as Reliance Retail, TATA Trent, HUL, P&G, Wipro, Adani Willmar, Marico, Abbott, Cipla, Zydus etc.Manage and assign tasks to stakeholders and Project team staff and to manage the completion of the tasks for the required delivery dates Managing Projects like New Installation, Upgrade & Training Program for new and existing Customers. Service Delivery management as per Major account requirement.

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  Inspire-Tech

  • Mumbai, Maharashtra, India

  • Technical Presales Manager

    • Aug 2022 - Mar 2023
    • Mumbai, Maharashtra, India

    Highlights:Providing pre-sales support to the sales team for making RFP and RFQ. Making technical Presentation to the customer technical team.Designing Solution for new and existing customers as per there requirement.Setup POC for new and existing customers as per their needs.Conducting training Program for Value Business Partners.Administering major accounts such as HDFC, ICICI, Aditya Birla Capitol, Kotak, India First Life etc.Representing Inspire-Tech in Trade ShowsManage and assign tasks to stakeholders and Project team staff and to manage the completion of the tasks for the required delivery dates Managing Projects like New Installation, Upgrade & Training Program for new and existing Customers. Follow ITIL process to manage the flawless daily Operation. Service Delivery management as per Major account requirement.

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  FCS Computer System (S) Pte. Ltd

  • Mumbai Area, India

  • Manager Operations & Pre-Sales

    • Jan 2012 - Aug 2022
    • Mumbai Area, India

    Highlights:Manage and assign tasks to stakeholders and Project team staff and to manage the completion of the tasks for the required delivery dates Managing Projects like New Installation, Upgrade & Training Program for new and existing Customers. Spearheading daily business operations for India FCS office.Follow ITIL process to manage the flawless daily Operation. Service Delivery management as per Major account requirement. Administering major accounts such as TAJ, Oberoi, Marriott, Starwoods, etc.Providing pre-sales support to the sales team for making RFP and RFQ. Making technical Presentation to the customer Technical team.Setup POC for new and existing customers as per their needs.Setup Windows with IIS services for FCS Application.Setup SQL DB Servers. Supervising a team of Professional Service engineers & Managers. Assisting Value Business Partners to improve their knowledge FCS Application and support them to close the Leads.Conducting training Program for Value Business Partners.Representing FCS in Trade Shows Globally. Facilitating Level 2 Support to the existing customers on their software related problemsOrganizing training sessions on products for newly join StaffEnsuring effective coordination with Development Team for new or existing product developments as per business requirement from existing and new customers. Vendor ManagementManaging and following up with existing clients for Timely SMA Signups and its paymentsAnchoring installation of company’s propriety Software’s created using DOTNet and Python for various prestigious Hotel chains & Enterprises in India & SAARC RegionInterfacing company applications with various SMS vendors. Interfacing company’s propriety software’s with various EPABX & Property Management Systems as installed by clientsGenerating leads for company by doing the cross sales whenever possible

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  Seeinfobiz Pvt. Ltd

  • Pune Area, India

  • EBPP Operations Manager

    • Jan 2011 - Jan 2012
    • Pune Area, India

    Highlights:Diligently ensured 24/7 flawless operations and conducted daily review of the Backup of Bill Cycle, while ensuring Server Logs submission of the same to SIB and IBM management for their reviewFollow ITIL process to manage the flawless daily Operation.Coordinate with IBM AMS team for new CR release and S2 supportCoordinate with Change Management and Release Management team for new product release as per business requirement. Coordinate with Backup team for monthly OLD BILL backup restore test process as per business requirement. Conducted daily review of operations staff work and analysis of the same to be send to SIB managementPerforming periodic review of manual and if require update and circulate the same to the teamEnsuring all define SLAs are met by the Operation Team and submission of reports to internal & external stakeholders

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  FCS Computer System (S) Pte. Ltd

  • Mumbai Area, India

  • Manager Operations

    • Feb 2004 - Dec 2010
    • Mumbai Area, India

    Highlights:Manage the Operations for India and SAARC CountriesManaging the team of helpdesk & Professional Service engineersManaging the Installation, Upgrade & Training Projects for Customers. Giving Level 2 Support to the Existing Customers on their software related problems.Giving L2 Support to Site Engineers on Wi-Fi and LAN Networks for EHI Group Project.Giving Support to Internal Network for the Office.Co-ordination with development team for product developments. Pre-sales support to our sales team.Vendor Management.Managing and following up with Existing clients for Timely AMC Signups and its payments. Installation of Company’s propriety Software’s for various prestigious Hotel chains & Enterprises in India & SAARC Region. Conducting Training sessions on products for Clients and newly Join Engineers Interfacing of our company’s propriety software’s with various EPABX & Property ManagementSystems as installed by the clients

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  Allied Digital Services Pvt. Ltd

  • Mumbai Area, India

  • Sr. Customer Support Engineer

    • Mar 2003 - Mar 2004
    • Mumbai Area, India

    gave Level 2 support to users & all India location Engineers for Lotus Notes & AS 400 problem etc. The work involved Scheduling & Implementing Backup policy for servers including 2 AS400 servers, supporting WAN & LAN with Routers & Switches. Worked in EIH Ltd. (Oberoi Hotel Mumbai) gave support for Wireless Network in Hotel with more than 150 Access Points. The Job involved maintaining Linux Servers, Win NT Servers & Lease line, Daily report printing, Backup for servers, Installing & troubleshooting wireless cards

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  Delta Netcom Services Pvt. Ltd

  • Mumbai Area, India

  • Sr. Customer Support Engineer

    • Apr 2001 - Feb 2003
    • Mumbai Area, India

    Highlights:The Job involved configuring & troubleshooting LAN & WAN Systems, Repairing & Servicing all types of Dot Matrix, Ink Jet, Laser & UPS Printers for different Clients like PSI (Balbir pasha Project for AIDS Aver ness), Associate Cement Company (ACC), Mahindra British Telecom, I2 Technology, Anchor Electrical, Videocon International Ltd. Etc