Experience

• 

  CenITex

  • Melbourne, Australia

  • Workplace Support Service Analyst

    • Oct 2010 - Present
    • Melbourne, Australia

    • Provide experienced support to a high standard of quality and within service level targets• Provide subject matter expertise to others in team and ensures a high level of competence in work practices and processes• Maintain accurate history and incident information within call logging systems t...

• 

  Deakin University

  • Tutor

    • Mar 2010 - Jul 2010

    Tutor (While pursuing Masters Degree)Tutored Undergraduates in Information System Analysis and DesignImproving critical thinkingUnderstanding their own learning styles and strengths while working to improve areas of weakness identified by the studentImprove research skills

• 

  Reece Pty Ltd

  • Contractor

    • Nov 2009 - May 2010

    I joined Reece as a rollout support assistant my main work was to make sure the rollout is performed smoothly and in the given time frame.Communicate effectively with Engineering and other technical groups to enhance products and resolve customer issues.Assisting engineers across 400 stores acros...

• 

  HC Illusions

  • Contractor

    • Jul 2007 - May 2008

    Creating and supervising a team of engineers to accomplish tasks such as, system development, deploy security systems, Data Recovery, Upgrading computer hardware and software. Resolving network related issues.Interacted directly with customers and functioned as project supervisor

• 

  Accenture Services Pvt. Ltd

  • Security support engineer

    • Nov 2006 - Jun 2007

    Fine tuning the computer for optimal performance.Removing virus and other malicious programs with out data loss. Troubleshooting security related issues on client computers and suggesting required remedies.Researching information on new security threats and updating the team with the same.Involve...

• 

  Hewlett Packard Consumer Contact Centre

  • Technical Support Specialist

    • May 2006 - Sep 2006

    Answering inbound calls relating technical issues.Identifying the exact issues and troubleshoot and educate the customers on how to prevent it.Meeting Service level agreements.Taking ownership and provide superior technical support to clients. Communicate effectively with Engineering and other te...