Experience

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  ICCO Canada – Italian Chamber of Commerce of Ontario Canada

  • Toronto, Ontario, Canada

  • Communication and Event Production

    • May 2023 - Present
    • Toronto, Ontario, Canada

    • Managing, planning and executing small and large-scale networking, business and community events, up to 400+ guests• Engaging with stakeholders and clients through email communication to ensure smooth coordination and satisfaction• Using spreadsheet tools to create and maintain event schedules, guest lists, and budgets, ensuring efficient planning, resource allocation, and a return on investment of at least 50%• Designing and producing eye-catching advertisements for the company's social media accounts and promotional materials to increase events' visibility and engagement• Assisting in the logistical aspects of events, including venue setup, guest registration, and coordination of event staff

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  ITALSERVIZI 2007 SRL

  • Rome, Latium, Italy

  • Event Coordinator at Stadio Olimpico

    • Jan 2023 - Mar 2023
    • Rome, Latium, Italy

    • Successfully oversaw operations at Stadio Olimpico Tour, a venue hosting an average of 1000+ visitors per week.• Coordinated all aspects of event operations, including security, personnel management, and the setup/teardown of event decor to ensure a smooth and memorable visitor experience.• Demonstrated exceptional conflict resolution skills by efficiently addressing issues, contacting relevant stakeholders, and achieving a 90% resolution rate within the same business day.• Utilized data analysis tools to compile detailed reports on event performance, comparing current results to previous years, and assessing the attainment of initial KPIs.• Implemented process improvements based on data-driven insights to enhance event operations and visitor satisfaction.

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  EF International Language Campuses

  • Switzerland
  • Education Administration Programs
  • 700 & Above Employee

  • Group Leader

    • Aug 2022 - Aug 2022

    • Successfully planned and organized daily activities for groups of 30+ international students during 2-week study abroad trips to Toronto and Cambridge.• Ensured the safety and educational enrichment of all students by meticulously coordinating logistics and resources.• Fostered a supportive and inclusive environment, facilitating cultural exchanges and educational experiences that broadened students' perspectives.• Collaborated with a senior management team comprising 10+ members to address emergency situations promptly and effectively, resulting in a 90% reduction in intra-group conflicts.• Developed and maintained strong relationships with students, faculty, and partner institutions, enhancing the reputation of the study abroad program.• Utilized feedback and evaluations to continually improve program quality and address student needs.

  • Group Leader

    • Jul 2022 - Jul 2022

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  EF Education First

  • Rome, Latium, Italy

  • Sales and Customer Care Assistant

    • Mar 2022 - Jun 2022
    • Rome, Latium, Italy

    • Managed talent acquisition, new hire onboarding, and the recruitment process for 150+ summer positions.• Utilized Jobvite, LinkedIn Search, and organized recruiting events to identify, attract, and onboard top talent.• Efficiently handled 3+ email addresses and managed 5+ candidate databases, streamlining HR department operations and saving 2 hours of work daily.Implemented one-to-one marketing strategies, resulting in the acquisition of 10+ new clients and expanding the company's reach.• Effectively managed an average of 50 customer inquiries and complaints per day using Salesforce, ensuring prompt and satisfactory resolutions.• Collaborated with cross-functional teams to ensure seamless HR and customer support processes.

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  CEA Study Abroad

  • Rome Area, Italy

  • Resident Advisor - CEA Italian Roommate

    • Aug 2018 - May 2022
    • Rome Area, Italy

    • Planned, promoted, and executed cultural and leisure activities to immerse up to 70+ American students in Italian traditions and lifestyle each semester.• Designed and organized a diverse range of activities, including cultural events, culinary experiences, and local excursions, enhancing students' understanding and appreciation of Italian culture.• Managed expenses and effectively allocated the budget provided for planned activities, ensuring financial efficiency and adherence to budgetary constraints.• Prioritized student well-being by creating a safe and supportive environment, offering emotional support, and addressing individual needs.• Provided Italian tutoring and facilitated sessions on managing life abroad, contributing to students' academic and personal growth.

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  UEFA

  • Rome, Latium, Italy

  • Venue Support Media Assistant (EURO2020)

    • Jun 2021 - Jul 2021
    • Rome, Latium, Italy

    • Efficiently provided operational support to the venue by managing and organizing facilities designated for use by more than 200 accredited media personnel during high-profile events.• Trained and supervised a team of 20+ UEFA volunteers assigned to the media team, ensuring they were well-prepared for their roles and responsibilities.• Played a vital role in volunteer training by preparing necessary documentation, monitoring volunteer activities, planning briefings, and promptly reporting any issues or concerns to the volunteer manager.• Collaborated with cross-functional teams to facilitate effective communication and coordination, ensuring a seamless experience for media personnel and volunteers.• Implemented best practices in media facility management, contributing to the venue's reputation for hosting successful events.

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  Roma Convention Center

  • Rome Area, Italy

  • Marketing Intern

    • Jan 2020 - Sep 2020
    • Rome Area, Italy

    • Played an integral role in the marketing team responsible for planning, hosting, and promoting large international events, including Formula E.• Contributed valuable insights to the development of marketing strategies by conducting thorough research and evaluating competitors' offline and digital content.• Collaborated with the team to review proposals for social media content, leading to a 5% increase in engagement and audience interaction.• Created and executed marketing campaigns that effectively reached target audiences and contributed to the success of high-profile events.• Worked closely with cross-functional teams to ensure seamless event promotion and marketing efforts.

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  Roma Capitale

  • Rome Area, Italy

  • Administrative Assistant - Department of Youth Policies

    • Apr 2018 - Jul 2018
    • Rome Area, Italy

    • Conceptualized and executed 3+ projects aimed at facilitating the integration of Italian youth into the labour market, utilizing Italian and European Funds.• Managed all aspects of project development, including budgeting, resource allocation, and stakeholder coordination, ensuring successful project completion.• Conducted extensive research related to Italian youth and labour market trends, gathering data and insights to inform project strategies.• Published comprehensive reports on research findings, providing valuable cues and recommendations for the development of future projects and initiatives.