Experience

• 

  Grewal Immigration Services Ltd.

  • Edmonton, Alberta, Canada

  • Marketing Manager

    • Jan 2024 - Present
    • Edmonton, Alberta, Canada

• 

  Dr. Phone Fix

  • Canada
  • Consumer Services
  • 1 - 100 Employee

  • Technical Specialist

    • Nov 2021 - Present

  • Technical Specialist

    • Nov 2021 - Present

    • Developed key customer relationships to increase sales.• Answered product questions with up-to-date knowledge of sales and promotions.• Placed orders and answered customer questions in-person, through email and over phone tomaximize customer service.• Developed customized sales techniques to successfully sell and upsell services to new andexisting clients.• Contacted new and existing customers to outline benefits of products.• Demonstrated product features to align with customer needs.• Developed targeted lists and new business opportunities, accelerating sales process to achieveresults.• Recognized security risks to properly handle situations.• Conferred with management to offer feedback on operations and promotions based oncustomer preferences and purchasing habits.• Reduced process lags by training employees on best practices and protocols

• 

  H&M

  • Christchurch, Canterbury, New Zealand

  • Sales Marketing Advisor

    • Aug 2019 - Feb 2023
    • Christchurch, Canterbury, New Zealand

    • Developed key customer relationships to increase sales.• Answered product questions with up-to-date knowledge of sales and promotions.• Placed orders and answered customer questions in-person, through email and over phone tomaximize customer service.• Developed customized sales techniques to successfully sell and upsell services to new andexisting clients.• Contacted new and existing customers to outline benefits of products.• Demonstrated product features to align with customer needs.• Developed targeted lists and new business opportunities, accelerating sales process to achieveresults.• Recognized security risks to properly handle situations.• Conferred with management to offer feedback on operations and promotions based oncustomer preferences and purchasing habits.• Reduced process lags by training employees on best practices and protocols

• 

  NPD Ltd

  • Christchurch, Canterbury, New Zealand

  • Technical Support Representative

    • Jan 2019 - Oct 2021
    • Christchurch, Canterbury, New Zealand

    • Served as first point of contact for incoming technical service calls and emails.• Walked customers through common phone hardware and software configurations to maximizeservice functionality.• Supported customers with online billing, access and account issues.• Used remote login tools to assist clients with technical and product questions.• Reviewed support cases for technical and troubleshooting accuracy and identified neededprocess improvements.• Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephonetroubleshooting.• Resolved record-breaking backlog of support tickets following major system malfunction.• Used proactive monitoring procedures and tools to identify problem prevention opportunities.• Stayed abreast of latest software developments to enhance job knowledge.