Experience

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  Joint Logistics Managers, Inc/Army Community Service

  • Mobilization and Deployment Assistant

    • Jul 2009 - Aug 2012

    40 hours per week; Mentor and train a diverse population of 30 Family Readiness Groups and their volunteers in the areas of leadership, facilitating and following Army regulations and policies Served as an Army Community Service Unit Service Coordinator to support Company Commanders and provide Unit Needs Assessment reviews which determine the needs of the individual as well as company Research, compile, input, and analyze Soldier and Family member dataProvide administrative support including typing, controlling mail, referring phone calls and visitors, providing general program information based on needs of the clientProvide assistance in developing, organizing and coordinating trainings, briefings, events, and referral services Extensive and frequent personal, telephonic and correspondence contact with other agencies and organization that support service members and their dependantsEstablishes and maintains office records of various types to include; Unit Deployment records, Individual Soldier Family Information Sheets, Training Certificates, Family Readiness Group Registrations, Army regulations and training materialsPrepare and finalize various recurring reports, determining and modifying format, content, and frequency requirements to include unit needs assessment, training schedules, volunteer training, and donation requests

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  Northrop Grumman/SEC

  • Help Desk Support Technician

    • Jan 2009 - Jul 2009

    Completed help desk queries by telephone, email and fax in support of global customer computer hardware, software, network and telecommunications systems.Provided first tier help desk support for SEC Lee supported systems.Experienced performing procedural work in the office to include third shift procedures, responding to emergency help desk calls, and answering help desk emails in Microsoft OutlookUnit Service Coordinator, Full time, 40 hours per week

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  Strategic Resources Inc/Army Community Service

  • Unit Service Coordinator

    • Jun 2008 - Jan 2009

    Provided family readiness training and briefings for Family Readiness Groups (FRG’s) and the Fort Lee Community.Analyzed data from surveys, ACS Client Tracking System (CTS), and web sites to determine trends or areas requiring further study to assess program effectiveness.Maintained awareness regarding public, military, or/or administrative issues impacting the Families of deployed military personnel.

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  Actus Lend Lease

  • Assistant Community Manager

    • Jan 2005 - Jan 2008

    40 hours per week; Supervised and assisted in training staff, ensured completion of daily responsibilities, and input data in to a web based program; Yardi databaseResponsible for overseeing the collection of rent, charges, and making daily bank depositsCoordinated Community Outlook Calendar and Individual Outlook Calendars, pre and final inspections and community eventsKnowledge of office automation software and systems to complete daily tasks, input resident data, track staff member schedules, develop community events, reconcile rent payment reports and delinquency reportsPrepared a wide variety of recurring and nonrecurring correspondence, reports and other documents from information obtained from the staff, files and other sources such as inspections

  • Resident Service Coordinator/Leasing Consultant

    • May 2004 - Jan 2005

    40 hours per week; Responsible for Residential Lease signings; primary point of contact for residents.Perform administrative tasks to include interviewing applicants to determine the type of assistance they require, Prepared, compiled, and reviewed correspondence, reports, and other documents to maintain organization and flow within the office settingDeveloped and organized community functions and eventsMicro Computer Applications Specialist, Full time, 35 hours per week

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  Jefferson Community College

  • MicroComputer Applications Specialist

    • Dec 2001 - Aug 2003

    Assisted in student, faculty and staff training in Netscape, Blackboard and MS Office Assisted in the support of networked, multi-platform, microcomputer environment, deploying and rebuilding computers with Windows XP Operating System and MS Office ApplicationsResearched and supported the Adaptive Technology Software and Learning Disabilities Software (Kurzweil and Dragon Naturally Speaking)Knowledge of office automation software and systems to track help desk issues in Remedy, communicate through Microsoft Outlook, send and receive faxes, scan documents for training, and research information by using the internet

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  White Oak Systems

  • Wallingford, CT

  • Help Desk Analyst

    • 2000 - 2001
    • Wallingford, CT

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  Health Net

  • End User Support Technician

    • 1997 - 2000