Experience

• 

  Zenger Group

  • Tonawanda, NY

  • Project Specialist

    • Mar 2016 - Jun 2018
    • Tonawanda, NY

• 

  The Kelly Companies

  • Cheverly, MD

  • Digital Solutions Specialist

    • Apr 2004 - Jan 2016
    • Cheverly, MD

    ■ Built solid relationships with customers by responding to inquires expediently, proactively taking on responsibilities to ensure customer satisfaction and providing technical support.■ Interaction with customers on a daily basis regarding new projects, variable data jobs and all aspects of online stores.■ Creation of e-commerce stores for a wide range of products using proprietary software that provides online ordering, Web-to-Print, approval system, inventory management and reports.■ Maintained/updated existing storefronts, testing of software updates and training/technical support for internal/external users.■ Managed all aspects of online orders including processing, print on demand orders, inventory management and billing.■ Job produplanninction g for sheetfed and digital imaging presses. Specific knowledge for Heidelberg presses, Xerox DocuTech 135, Nuvera 288, iGen3 and XC1000. ■ Produced variable data jobs that include working with multiple data files, the use of various graphic programs and the creation of personalized images and impositions.■ Problem solved issues with files sent from customers for print production.■ Setup of PURLs and email blast campaigns using MindFire software.■ Short run printing and duplication of Cds/DVDs of training, promotional and conference materials.

• 

  Whitmore Group

  • Annapolis, MD

  • Customer Service/Production Planner

    • Jul 1994 - Apr 2004
    • Annapolis, MD

    ■ Managed all aspects of print projects for top sales executives with responsibilities including reviewing job specifications, print files and estimates as well as communicating with customers regarding schedules, resolving issues and made recommendations for enhancing the quality of a project.■ Excellent time management skills for high volume work requiring tight deadlines allowing projects to be completed on time.■ Reviewed incoming print projects to determine most efficient manufacturing processes needed to produce high quality products.■ Performed tasks of calculations of materials, creation of layouts for press, scheduling, purchasing of paper and finishing services.■ Job production planning for sheetfed and digital imaging presses. Specific knowledge for Heidelberg presses.