Experience

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  Bentley University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Business Administrator

    • Jul 2022 - Present

  • Sr. Administrative Assistant, Office of the President

    • Mar 2020 - Jul 2022

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  Henry Elliott & Company, Inc

  • Wellesley, MA

  • Administrative Manager/Business Development Support

    • Apr 2009 - Jan 2020
    • Wellesley, MA

    Administrative Manager/Business Development Support (2015 – Present)● Plan and participate in industry conferences. Coordinate 4 to 6 team members attending the conferences, including scheduling domestic travel, hotel and transportation arrangements in keeping with company policy. Manage conference vendors and prepare marketing materials. Process expense reports utilizing MAS90. ● Maintain and update social media sites such as Twitter, Facebook, LinkedIn, and the company website.● Support the President’s participation as a Board Member of the nonprofit Camp Bauercrest. Arrange board meetings at the HEC office. Maintain donor lists. Execute giving campaigns utilizing Constant Contact.● Provide administrative and sales support to 6 members of the account management team.● Organize and track Federal VA related business for past performance and OCI purposes.● Obtain and provide sales leads to the President and Account Executives.Receptionist/Office Manager (2009-2014)● Acted as backup to the Controller/Operations Manager for AP/AR and Payroll. ● Acted as primary liaison to our IT Managed Services Provider, assisting with all aspects of internal IT.● Ordered office supplies, sales materials, and maintained monthly billing● Provided professional correspondence to current customers and vendors.● Filed and maintained confidential client files to make available for future reference.● Maintained office common areas (reception, conference room, break room).● Professionally administered all incoming calls and redirect calls as appropriate; greeted all guests. ● Responsible for general administrative duties: processed incoming mail, copied and scanned documents, proofread documents, posted future job opportunities available within the office.

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  Jingle Networks 1-800-FREE411

  • Burlington, MA

  • Client Services Manager

    • Jun 2006 - Sep 2008
    • Burlington, MA

    • Coordinated kick-off calls with sales, account managers and clients.• Created and maintained consumer support phone and on-line FAQ.• Hands-on management and administration of SalesForce.• Analyzed and reported monthly Consumer Support activity to Executive team.• Managed account and campaign information in Navicat (MySQL GUI).• Independently captured, summarized and analyzed customer feedback, product and financial information.• Identified, designed and implemented customer and process improvement strategies. Created Consumer Support Best Practices on internal Wiki site.• Acted as overall lead for any issues that emerged within client accounts, such as revenue reconciliation, product enhancements, service feedback, etc.• Maintained up to 30 client relationships, accounting for 3 million dollars in annual revenue.

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  The Skill Bureau

  • Boston, MA

  • Administrative and Operations Manager

    • Oct 2001 - May 2006
    • Boston, MA

    • Day-to-day office management of small staffing office.• Served as right-hand to President and Founder in all aspects of business.• Handled all confidential material relevant to company operations. Understood corporate policies and maintained confidential information. • Coordinated the administrative aspects of the office. Researched ways to improved office efficiency and cost effectiveness. Controlled inventory of supplies, purchased office supplies and equipment. Served as AT&T telephone equipment coordinator and liaison to telephone company vendors and technical support staff.• Prepared personnel paperwork, including offers of employment, performance review forms and salary increase forms to ensure timely and accurate information was recorded with Payroll. Notified Payroll of information relating to new hires. • Oversaw company database and ensured correct data was reported.• Managed third party staffing contract with Federal Government approved agency in the placing of candidates in Federal offices in the Boston area.• Applied for and was awarded a General Services Administration contract, a Federal contract for providing administrative staff directly.• Improved productivity in the office by streamlining screening and interviewing processes.• Helped create the Video Interview Service, a tool for hiring managers to screen applicants. Edited digital video interviews using Adobe Premier.

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  Paladin Marketing and Creative Staffing

  • Chicago, IL

  • Administrative and Office Manager

    • May 1993 - Aug 2001
    • Chicago, IL

    • Managed the physical launch of new offices in New York, San Francisco, Los Angeles, Atlanta and Dallas. Scheduled team members’ time in different offices depending on that offices stage of development.• Trained administrative staff in each new office.• Created best practices for office administration.• Assisted with the creation of a proprietary database.• Provided administrative assistance to the President and Vice President.• Procured office furniture; set up phone system, computers, and office equipment; negotiated with vendors and maintained contracts.• Answered incoming calls on multi-line phone. • Screened and scheduled candidates for interviews. Managed data entry of applicant information.• Purchased office supplies and managed the printing of stationery for the company. Reviewed and maintained leasing contracts with vendors for office equipment. Served as liaison with the management company for building, scheduling maintenance and repairs required within office space.• Accounting responsibilities included accounts payable, accounts receivable and payroll.• Collaborated with various directors and departments in preparing special projects.