Experience

• 

  AMADA AMERICA, INC.

  • United States
  • Machinery Manufacturing
  • 700 & Above Employee

  • Travel Manager

    • Aug 2019 - Present

  • Travel Administrator

    • Jun 2010 - Jul 2019

    Energetic Travel Administrator successful with the company's TMC in programming & implementing the travel website with a 97% online adoption for 5 years consecutively.

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  Nippon Express Travel USA, Inc.

  • Reservation Manager

    • Sep 1988 - May 2007

    NIPPON EXPRESS TRAVEL USA, INC.2006-2007 Buena Park, CA -On-site Amada America Inc. Reservation Agent• Organized international and domestic flight, hotel and car arrangements for all business travelers of Amada America Inc. worldwide• Assisted and organized all travel arrangements for meeting services and show arrangements for employees and customers from around the world1995-2006 La Palma, CA -Western Region Reservation Manager• Responsible for the effective operation of the telephone reservations department; for both Japanese and English speaking sections• Ensured that a high standard of service was provided and that company standards were maintained and the corporate accounts were satisfied• Provided VIP services and personally met with customer’s on a biweekly basis• Quality control of all reservations• Ticketing of both domestic and international travel• Managed and trained all reservation agents• Assisted and guided staff in all the procedural matters and provided physical assistance in unusual or problematic reservation transactionsSpecial responsibility included assisting the VP in standardization of customer service of all offices nationwide.1992 - 1995 La Palma, CA -Supervisor• In charge of commercial accounts and staff• Organized international and domestic travel arrangements for flight, hotel and car• Quality control of all reservations• Ticketing of both domestic and international travel• Supervised and trained reservation agents1988-1992 Los Angeles, CA -Reservation Agent• Organized international and domestic flight, hotel, car and tour arrangements for both business and leisure travelers

• 

  Hiram Mfg. Co., Inc.

  • Office Manager

    • Apr 1979 - Aug 1988

    1978-1988 HIRAM MFG CO. Inc. – Office Manager• Accounts Payable/Accounts Receivable• Answered phones, opened mail, invoicing, payroll• Deburred precision parts, packaging, delivering