Experience

• 

  Inspire Federal Credit Union

  • Newtown, Pennsylvania, United States

  • VP Deposit and Digital Services

    • Jul 2013 - Present
    • Newtown, Pennsylvania, United States

• 

  Financial Resources FCU

  • Fort Washington, PA

  • MSC

    • May 2012 - Apr 2013
    • Fort Washington, PA

    • Operate a one-person branch, responsible for all daily routine activities• Process all member teller transactions• Responsible for auditing, balancing, and filling on site ATM machine• Responsible for ordering, receiving, and processing all cash shipments• Provide excellent customer service while opening new accounts and servicing existing accounts• Follow all Compliance/Audit policies and procedures to ensure operational soundness• Consistently perform financial account reviews to determine member needs and recommend products and services to meet those needs• Proactively cross sell products and services to deepen and enhance member loyalty

• 

  Citizens Bank

  • Banker

    • May 2009 - May 2012

    • Provide excellent customer service while opening new accounts, servicing existing accounts, and cross selling additional products and services• Conduct telephone prospecting to establish new business• Achieve personal sales goals and actively participate in branch sales and marketing activities• Exercise strong decision making abilities and problem solving skills• Weekly coaching of incentive program to branch peers to help them maximize their sales potential

• 

  Kirkland's Home

  • Store Manager - Langhorne, PA

    • Mar 2005 - May 2009

    • Directly managed 8-10 employees while promoting a fun, caring, safe, and productive work environment• Trained and supervised managers for other local Kirkland’s stores• Trained and lead sales team in customer service and cross selling additional products to increase average dollar per transaction and items per transaction ratios• Designed and executed promotional and merchandising plans while maintaining the company’s presentation standards • Maintained merchandise pricing• Assessed weekly sales reports to track both top producing and under producing products in order to effectively merchandise the store and increase sales potential.• Performed store level HR duties such as recruiting, hiring, conducting performance reviews, coaching, maintaining individual HR folders for employees and scheduling staff while adhering to payroll budget • Protected and maintained company assets and resources, such as cash control, inventory, product handling, and physical facility to prevent theft• Received and processed weekly and biweekly shipments• Controlled inventory and shrink levels and conducted annual inventories• Under my management the store’s controllable profit (SCP) substantially increased

• 

  Gertrude Hawk Chocolates

  • Supervisor

    • Apr 2003 - Jan 2006

    • Supervised the Oxford Valley Store and the Neshaminy Mall store• Participated in store manager training while completing my college internship • Designed and executed promotional and merchandising plans while maintaining the company’s presentation standards • Maintained merchandise pricing• Received and processed weekly shipments• Protected and maintained company assets and resources, such as cash control, inventory, product handling, and physical facility to prevent theft