Experience

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  Walker & Dunlop

  • Senior Operations Analyst (Production - SBG)

    • Apr 2023 - Present

  • Senior Analyst (Sales Operations - Client Services)

    • Dec 2021 - Apr 2023

  • Senior Analyst (HUD)

    • Jul 2018 - Dec 2021

  • Assistant/Business Analyst

    • Jun 2016 - Jul 2018

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  Social Solutions

  • Project Manager

    • Apr 2015 - Jun 2016
• 

  TESSCO Technologies

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Program Manager

    • Aug 2014 - Mar 2015

    -Manage all aspects of project planning and execution. -Contribute to the development of strategic accounts while acting as the primary interface for daily customer activity. -Assign tasks and train other team members to better support the project as a whole. -Collaborate effectively with cross-functional teams to address customer needs. -Provide exceptional customer service to further develop the account and ensure future business.

  • Market Sales Support Representative - PNO Market

    • Jul 2013 - Aug 2014

    -Act as the primary interface for daily customer activity.-Promptly answer calls, e-mails, and daily requests from the Public Network Organization's customers -Convert inquiries to orders -Collaborate effectively with our cross-functional teams to address customer needs-Provide database maintenance to improve efficiency-Work with Account Managers to build and maintain loyal and profitable customer relationships

  • Sales Support Representative

    • Sep 2012 - Jul 2013

    -Practiced professional phone demeanor and exercised verbal and written communication skills on a daily basis to ensure customer satisfaction-Excelled at customer service in order to build rapport and create loyal, profitable, and long-lasting relationships with customers-Maintained strong attention to detail and exemplified good follow-up skills-Demonstrated excellent problem solving skills and worked collaboratively across various teams to resolve customer issues -Ability to multi-task and respond to rapid change

• 

  Ripken Baseball

  • Marketing & Sales Associate Intern

    • May 2011 - Aug 2011

    -Oversaw customer databases to manage and maintain records of existing customers-Communicated with existing customer on a daily basis and offered quality service-Worked with a team of three interns and several full-time employees to arrange and host a four-week summer baseball program for boys ag...

• 

  Law Offices

  • Blacksburg, VA

  • Administrative Assistant

    • Jan 2011 - May 2011
    • Blacksburg, VA

    -Assisted lawyers with administrative tasks such as scheduling and organizing databases to ensure operations ran smoothly-Corresponded with customers, courts, and persons involved through different mechanisms such as in-person, via phone, through e-mail, etc. to uphold efficient and consistent co...