Experience

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  B Lab

  • United States
  • Non-profit Organizations
  • 100 - 200 Employee

  • Senior Process Manager

    • Nov 2023 - Present

  • Capacity Planning & Strategy Manager

    • Sep 2021 - Nov 2023

    Lead capacity strategy for internal team of 70 to reduce queue times for companies awaiting certification, meet needs of broader organizational strategy, and ensure analyst wellness. Responsible for:•development of RFPs and management of external vendor relationships; •developing data insight tools for a wide range of stakeholders; •supply chain monitoring and problem-solving pipeline challenges;•process control monitoring and interventions for out-of-control processes;•team metrics monitoring and reporting;•innovating team processes for more effective and satisfying work streams; and •people management

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  Grant Street Group

  • United States
  • Software Development
  • 300 - 400 Employee

  • Operations Manager

    • Jan 2021 - Sep 2021

    Led five teams of Business Analysts who support TaxSys tax collection and distribution software for Florida clients, with focus on operational excellence, team health, and client satisfaction. Managed internal processes in service of product vision and client delight. Responsible for strategic vision to scale organization, onboarding success of new Business Analysts, and the successful implementation of new clients with SaaS product.

  • Business Analyst Operations Lead

    • Mar 2020 - Jan 2021

    Lead team of business analysts with focus on professional development, team effectiveness, and job satisfaction. Manage the development lifecycle, from technical specifications to testing and client communication and support, for tax collection products; Manage multiple, simultaneous technical projects; Implement tourist tax product with new clients; Improve organizational processes.

  • Business Analyst

    • Aug 2019 - Mar 2020

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  Cincinnati Preschool Promise

  • Program and Policy Manager

    • 2018 - 2019

    Managed all aspect of teacher wage initiatives; Facilitated meetings with community stakeholders and board members, resulting in increased community support for CPP’s work and increased responsiveness to community needs; Developed and communicated internal and external policy positions; Improved organizational processes.• Led design and implementation of wage support program for preschool teachers at high-quality centers, resulting in wage grants and achievement bonuses for 160 teachers over two-year period while increasing teacher retention and satisfaction.• Designed comprehensive staffing supports for lower-quality centers, resulting in increased teacher retention and recruitment, and more effective quality improvement program.• Developed equity policy and framework for policy implementation, including internal equity audit and buildout of key equity priorities with community stakeholders, resulting in improved community relationships and renewed focus on families, teachers, and providers from historically marginalized communities.

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  Queen City Kitchen (formerly Over the Rhine & Walnut Hills Kitchens & Pantry)

  • Cincinnati, OH

  • Executive Director

    • Aug 2017 - Aug 2018
    • Cincinnati, OH

    Led emergency food assistance organization which serves 60,000 meals & provides food pantry services to 5,000 individuals/year; Oversaw budget of $300,000 and assets of $2,500,000; Managed staff of 10 across two locations and over 100 volunteers from over 40 organizations.• Led board development & board restructuring resulting in more effective, skills-based board, and the transition of five board seats.• Evaluated changing community needs and strategized organizational transformations in changing neighborhoods, resulting in right-sizing of services and budget savings of $20,000/year.• Secured pro-bono rebranding services valued at $100,000 and led organization’s brand revitalization, which increased community recognition and volunteer engagement.• Transformed traditional food pantry to choice pantry, which:− Increased families served by 1,500/year.− Improved volunteer experience and increased volunteer engagement.− Enhanced dignity of families utilizing pantry services.• Instituted policies and procedures related to operations, data, fundraising, and finances. Improved efficiency, transparency, and organizational ethics.• Designed and implemented organization’s first comprehensive needs assessment for data-based decision making.

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  Aramark

  • Lexington, Kentucky Area

  • Sustainability Manager

    • Jul 2016 - 2017
    • Lexington, Kentucky Area

    Directed comprehensive sustainability program for 32-location UK Dining Services, including employee training, resource use, and local purchasing; Managed $1,500,000 annual local foods purchasing program; Managed diverse stakeholders, including campus sustainability departments, student groups, university administration, & county representatives.• Created compost program with community partner to divert >10,000 lbs. food waste from landfills annually.• Designed and implemented food recovery program, resulting in 40 food donations/month with four community partners.• Led dining services planning for University’s five-year Sustainability Strategic Plan, resulting in comprehensive plan:− Reduced food waste and diverts food waste from landfills.− Reduced packaging waste and resource use in food service.− Prioritized solutions to food insecurity among University students.• Rebranded sustainability department; created awareness campaign increasing student interactions per semester by 100%.

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  Political Ecology Working Group

  • Lexington, Kentucky Area

  • Dimensions of Political Ecology Conference

    • Aug 2014 - May 2016
    • Lexington, Kentucky Area

    • Planned and hosted conference for 500 attendees from 40+ states and 5 continents• Led team of 8-10 organizers through year-round conference planning and implementation• Fundraised $15,000 and co-managed budget of over $20,000 • Created food-themed special track, including agriculture-related field trips and events• Managed conference outreach and advertising, including new undergraduate outreach, resulting in 30 percent increase in undergraduate participation over previous year• Implemented and analyzed post-conference evaluation process to improve future events

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  Universities of Kansas and Kentucky

  • Lawrence, Kansas and Lexington, KY

  • Qualitative Anthropological Researcher

    • Aug 2011 - May 2016
    • Lawrence, Kansas and Lexington, KY

    • Created and implemented qualitative and mixed-methods research on topics involving food intolerance, dieting, farming, undergraduate education, and pedagogy, resulting in 2 peer-reviewed publications and 16 scholarly presentations to regional and national audiences• Managed data for large, multi-year projects

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  Department of Anthropology, University of Kentucky

  • Lexington, Kentucky Area

  • Graduate Teaching Assistant

    • 2014 - 2016
    • Lexington, Kentucky Area

    •Introduction to Anthropology, Fall 2015-Spring 2016 (Primary Instructor)Designed and taught four-field introduction to anthropology; responsible for all facets of instruction and evaluation •Cultural Diversity in the Modern World, Fall 2014-Spring 2015

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  University of Kansas Center for Undergraduate Research

  • United States
  • Higher Education
  • 700 & Above Employee

  • Graduate Research Consultant

    • Aug 2013 - May 2014

    •Designed research education program for 200 undergraduate students•Developed, implemented, and analyzed assessments to improve research education and presentation

  • Graduate Teaching Assistant

    • 2012 - May 2014

    •Introduction to Cultural Anthropology, Summer 2013 (Primary Instructor)•Introduction to Cultural Anthropology, Dr. Akiko Takeyama, August 2012-May 2014

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  Tidal Creek Co-op

  • Wilmington, North Carolina Area

  • Wellness Buyer

    • 2010 - 2011
    • Wilmington, North Carolina Area

    •Managed twenty-five national and local vendor accounts for Wellness Department•Spearheaded Local Promotional Program to educate consumers about sustainable, local products•Wrote Wellness column and local vendor profiles for bi-monthly newsletter focused on issues of sustainability in food and agriculture

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  Refugee Support Services of the Carolinas

  • Charlotte, North Carolina Area

  • Director

    • 2006 - 2009
    • Charlotte, North Carolina Area

    Founded nonprofit 501-C (3) organization to serve refugees in Charlotte, NC. Strategized pathways to self-sufficiency for refugees and coordinated class series for essential self-sufficiency skills; Recruited, trained, and managed volunteers to provide one-on-one assistance to families; Educated diverse groups about issues through public speaking and trainings, which created increased empathy and support for recently resettled refugees. Program continues to serve families in Charlotte region.