Experience

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  • Program Assistant
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  Loyola University Maryland

  • Baltimore, Maryland, United States

  • Program Assistant

    • Jan 2024 - Present
    • Baltimore, Maryland, United States
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  Sandler Training

  • Baltimore, Maryland, United States

  • Franchise Marketing Coordinator

    • Apr 2021 - Dec 2023
    • Baltimore, Maryland, United States

    • Customer Support to Franchise Network via phone and email, utilizing online ticketing system; respond via email or direct requests to appropriate team members in a timely manner• Project management of all communication efforts from the home office to the franchise network; owning production sch...

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  Entourage Yearbooks

  • United States
  • Book and Periodical Publishing
  • 1 - 100 Employee

  • Head Of Marketing Operations

    • Jun 2019 - Feb 2021

    • Create, execute, and analyze email and direct mail campaigns by utilizing internal CRM software, similar to Salesforce capabilities• Design print and web marketing pieces to strengthen brand identity using Adobe Photoshop and Indesign, Unbounce, and some WordPress usage• Strategically design and write for company Facebook, Instagram, and main site pages through weekly scheduling of page posts and blog entries• Consult with sales representatives on their regional campaigns and websites• Manage and be primary contact for the Next Generation Grant, working closely with CEO to ensure proper funding is in place for need-based schools

  • Junior Account Manager

    • Jan 2019 - Jun 2019

    • Offered immediate tech support and customer service through phone, email, and LiveChat for customers working with the yearbook design software• Digitally and physically quality checked 20-30 books per day for design or print errors before approving for book production or delivery• Assisted Senior Account Manager with departmental tasks, such as scheduling webinars, offering design reviews, and tracking at-risk accounts

  • Photography Assistant

    • Nov 2018 - Jan 2019

    • Set up and continuously adjusted photography and background equipment according to the needs of the photographer• Packed and kept track of all equipment while driving and arriving to locations in a timely manner• Worked closely with students and faculty to ensure clothing and accessories are clean, appropriate, and displayed correctly for photos

  • Junior Production Shift Manager

    • Nov 2018 - Dec 2018

    • Coordinated with UPS to confirm arrival time each day in order to verify that specific orders will be ready to ship when they are due• Quality checked materials before packaging to determine if full order is complete and undamaged• Assisted Senior Production Shift Leader in coordinating job duties of staff members, troubleshooting errors, and other tasks as they occur

  • Telesales Representative

    • Oct 2018 - Dec 2018

    • Cold called 80-100 schools and districts per day in campaign focused areas, updating contact information and sharing service knowledge• Cultivated qualified prospects via follow up emails and physical samples to aid in lead generation for the sales team

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  JOANN Stores

  • Fairless Hills, Pennsylvania, United States

  • Sales Floor Team Member

    • May 2018 - Oct 2018
    • Fairless Hills, Pennsylvania, United States

    • Assisted guests with their project needs to provide the best product at the counting counter and sales floor• Increased sales of add-on products, education classes, and custom framing when working at the front end• Maintained accurate productivity while emptying delivery trucks and stocking she...

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  Babies R Us

  • Retail
  • 700 & Above Employee

  • Customer Service Specialist

    • May 2017 - Jun 2018

    • Sold and promoted company benefits, like the rewards program and credit card, during checkout• Provided solutions to customer issues in-person and over the phone in a friendly and helpful manner• Completed purchasing & returning product transactions, with occasional training of new team members

  • Registry Advisor

    • May 2014 - Jun 2018

    • Share product knowledge and company benefits with expectant parents and families at the registry desk• Engage with customers within the Infant Care department to better understand how they can be helped• Help maintain a clean store by recovering product and tidying any mess made on the sales floor

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  York Music Group

  • Vice President of Operations

    • May 2016 - May 2017

    York Music Group was an organization within MIRT studies for the students to gain real-world experience.• Oversaw the planning and execution of event procedures during the booking and promotion process• Communicated dates, equipment, budget, and other event details between talent and venue• Supported and collaborated with other departments and leaders within the York Music Group• Mediated conflicts and offered guidance for group members when needed• Facilitated Strategic Planning meetings at the end of each semester

  • Head Of Public Relations

    • May 2014 - May 2017

    York Music Group was an organization within MIRT studies for the students to gain real-world experience.• Established and maintained in-person and online communications with talent and general public• Researched and contacted possible artists to book for recording sessions• Used Adobe Photoshop and InDesign to create original, shareable content for social media pages• Planned and executed campaigns for signed artists of the record label and York Music Group

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  York College of Pennsylvania

  • United States
  • Higher Education
  • 700 & Above Employee

  • Front Desk Assistant

    • Aug 2014 - May 2017

    • Utilized library database and resources when helping patrons find books or other media• Maintained an inventory of supplies and submitted order requests as supplies became low• Demonstrated strong communication skills and offered quality customer service at the front desk• Provided administrative assistance through scanning, filing, and organizing of library records

  • Phonathon Caller

    • Sep 2014 - May 2015

    • Contact York College alumni and friends to ask for their financial commitment to York College • Display communication skills and proper phone etiquette• Manage personal information with extreme confidentiality

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  James A. Michener Art Museum

  • Doylestown, Pennsylvania

  • PR/Marketing Intern

    • Apr 2015 - Aug 2015
    • Doylestown, Pennsylvania

    • Monitored all forms of media exposure, such as print, broadcast, web, etc. through Google Alerts• Cataloged media clips by paid or unpaid and print or online media• Kept detailed record of finances used by the department through Excel spreadsheets• Assisted with writing and editing copy for new...

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  Sesame Place

  • United States
  • Entertainment Providers
  • 300 - 400 Employee

  • Team Lead, Photography Department

    • Feb 2013 - Aug 2013

    • Mediated problems and conflicts between team members and with park guests• Organized photo shoot schedules for photographers • Enforced policies and procedures of the department and park• Displayed world class service by making sure every guest’s experience was personal and memorable

  • Photographer

    • Jan 2011 - Feb 2013

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  Lower Bucks County Chamber of Commerce

  • Marketing and Public Relations Intern

    • Sep 2012 - Dec 2012

    Internship was offered by high school and was held after school in the LBCCC offices for a semester • Assisted in planning chapter events• Made phone calls to chapter members• Compiled information from surveys and entered data into Microsoft Excel