Experience

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  Sanofi Genzyme

  • Cambridge, MA

  • Manager, Process & Systems Medical Operations

    • Jun 2017 - Jul 2019
    • Cambridge, MA

    • Improved Medical Operations metrics & KPIs• Automated Medical Operations reporting• Responsible for designing & creating Medical Operations real-time Dashboard • Improved Medical functional groups processes by creating real-time dashboards to help manage daily activities and priorities•...

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  Housepass

  • Boston, MA

  • Manager of Operations

    • Jan 2016 - May 2017
    • Boston, MA

    • Trusted Advisor for business and cross operational groups• Responsible for ensuring product development met business requirements & design• Responsible for overseeing product development • Responsible for ensuring the development team understands product requirements & functionality• Ga...

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  PTC

  • United States
  • Software Development
  • 700 & Above Employee

  • Global Services Operations Manager

    • Feb 2012 - Oct 2014

    • Drive the operating rhythm & infrastructure of a $100M global service partner ecosystem• Trusted Advisor for partner business and cross operational groups• Business contact for functional departments• Created, Implemented and, managed program processes automation to achieve optimal efficiency• Created, developed and, implemented partner portal• Created, developed and, implemented internal communications site• Created, implemented, managed program reports and reporting tools• Provided program reporting to senior executives• Define business analytics and develop dashboards and reports to measure all aspects of our business• Responsible for ensuring program data quality & integrity• Served as main liaison for users and development & business groups to improve program efficiencies• Responsible for gathering and creating requirement documents• Responsible for ensuring systems and program tools met business requirements• Developed, implemented strategy for ongoing control, maintenance & system enhancements• Created program process documents• Responsible for rolling out and training on new processes to the field• Responsible for scoping, implementing & testing processes in Salesforce CRM tool• Business contact for program Salesforce requirements and processes• Developed and conducted Salesforce training for the field• Provide analysis and reporting of key operational metrics as well as improvement recommendations to senior executives• Act as an advocate for businesses’ objectives• Collaborate with senior leaders to track and develop plans to close gaps, and provide regular progress reports• Aggressively track performance against annual/quarterly/monthly targets for the program• Understand and monitor program dashboards to provide insights to senior leadership

  • Training Operations

    • Sep 2011 - Feb 2012

    Created and implemented processes for employee training programsManage program reports and reporting toolsImproved tracking, reporting database efficienciesResponsible for program matrixLiaison for functional departmentsManaged vendor relationsNegotiated vendor contractsCreated and, delivered communications companywide

  • Operations Manager

    • Oct 2003 - Sep 2011

    Program, worldwide Represented Co. Strategic Operations group for ECP programDeveloped and managed ECP program operations worldwideManaged global team of five employeesCreated, developed, implemented processes for ECP program worldwide (tracking partner activity, leads, partner training, etc.) Strategized with global services and account managers on the partner training curriculumCreated, implemented and managed the partner training process Liaison for strategic operations organization to align ECP strategic goals Liaison for functional departments (Global Services, marketing, IT) Developed and implemented partner contact databaseCreated, developed and, implemented partner portal Negotiated and managed global program contracts Created, implemented, managed program reports and reporting toolsDeveloped, implemented, managed partner communications programAwarded "Operations Manager of the Year" 2001 and 2002

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  Broadbase Software

  • Partner Marketing Manager

    • Jun 1999 - Feb 2000

    Strategized with partners on effective programs Key Marketing contact for PartnersWorked strategically with Director of Marketing Communications, Director of Telemarketing and the Manager of Events to develop efficient processesAnalyzed Partner program effectivenessDeveloped and Managed Partner M...

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  TECHMAR Communications, Inc

  • Program Manager

    • Sep 1997 - Jun 1999

    Managed client and vendor relationships on a day to day basisManaged up to 30 marketing programs on a day to day basisSet-up and coordinated client programs with Inbound, Outbound, Data Entry and FulfillmentCreated reports and analyze program effectivenessProactively developed and executed market...

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  ADP

  • District Manager

    • Nov 1996 - May 1997

    for high sales performance - 1997; sales were 167% of planSold payroll services to companies with 1-99 employeesAssessed customer needs and delivered successful presentations to several channels: banks, CPA firms, accountants, law firms, and business associatesGenerated leads and prospects throu...