Experience

• 

  Montachusett Regional Transit Authority

  • Leominster, Massachusetts, United States

  • Brokerage Project Operations Manager

    • Nov 2023 - Present
    • Leominster, Massachusetts, United States

• 

  Cityblock Health

  • Suffolk County, Massachusetts, United States

  • Associate, Care Management Team

    • Sep 2021 - Nov 2023
    • Suffolk County, Massachusetts, United States

    - Coordinate external services for members through our long term services partners which enables members to receive personal and in-home aid leading to quality care for our members.- Oversee and manage customer grievances with Tufts grievance team to ensure quality assurance and full transparency in order to solve and improve member experience and service.- Support cross-functional initiatives such as, but not limited to, peer to peer training for new hires, pilot processes/workflows, adopt and master workflows and new processes, spot audits, and workflow creations to optimize clinical operations and standardizations.- Works closely with outside PCP offices, medical equipment providers and Tufts in order to procure, and coordinate Durable Medical Equipment (DME) needs to our community members enabling them to increase their quality of life, independence and mobility.

• 

  Research Results Inc.

  • United States
  • Market Research
  • 1 - 100 Employee

  • Director Of Client Services

    • May 2018 - Jul 2021

  • Account Manager

    • Sep 2015 - May 2018

  • Project Manager

    • Aug 2013 - Sep 2015

  • Intern

    • Oct 2012 - Aug 2013

• 

  Lunenburg Recreational Basketball League

  • Lunenburg, MA

  • Score/Book Keeper

    • Nov 2003 - Mar 2014
    • Lunenburg, MA

    Proficiently and diligently kept the home books and/or the time charts for the Lunenburg Youth Basketball Recreational League.

• 

  Lunenburg Parks Department/Wallace Park Basketball Summer League

  • Lunenburg, MA

  • Score/Book Keeper

    • Jun 2004 - Aug 2011
    • Lunenburg, MA

    Proficiently and diligently kept the home books for the Lunenburg Parks Department Summer Basketball League.

• 

  Longview Orthopedic at Medical Associates Leominster Hospital

  • Leominster, Massachusetts, United States

  • Office Assistant / File Clerk

    • Dec 2008 - Jan 2011
    • Leominster, Massachusetts, United States

    Assisted in all office tasks such as filing away patient records and pulling records for the day, checking patients out, checking and updating patient insurance records, answering phones, scheduling patient appointments, etc...

• 

  Umass Amherst Alumni Association Annual Fund

  • Amherst, MA

  • Caller

    • Sep 2008 - Dec 2008
    • Amherst, MA

    Made phone calls to previous Umass Amherst Alumni in order to raise money for the school.

• 

  Lunenburg Travel Basketball League

  • Lunenburg, MA

  • Score/Book Keeper

    • Nov 2003 - Feb 2008
    • Lunenburg, MA

    Proficiently and diligently kept the home books for the Lunenburg Travel Basketball League.