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Lauren Lum profile image

Lauren Lum

Student Assistant Web Developer at California State University, East Bay
Intro Book
Seasoned customer service and management professional with technical skills.
  • Claim this Profile
Location
Union City, California, United States, US
Languages
  • English -
Skills
  • Customer Service
  • Management
  • Microsoft Office
  • Public Speaking
  • Event Planning
  • Show all
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Bio

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Lauren Lum is a seasoned professional with experience in customer service, management, and technical skills such as Microsoft Office, PowerPoint, and Microsoft Excel. She has worked in various roles including IT Service Desk, GameZone Agent, and Orientation Team Leader at California State University, East Bay.

Credentials

  • CSS2 Essential Training (2003)
    Lynda.com
    Jul, 2016
    - May, 2026
  • HTML Essential Training
    Lynda.com
    Jul, 2016
    - May, 2026
  • HTML5: Structure, Syntax, and Semantics
    Lynda.com
    Sep, 2016
    - May, 2026
  • Introducing the JavaScript Language
    Lynda.com
    Sep, 2016
    - May, 2026
  • XML Essential Training
    Lynda.com
    Sep, 2016
    - May, 2026
  • JavaScript Essential Training
    Lynda.com
    Aug, 2016
    - May, 2026
  • Front-end Foundations
    Code School

Experience

  • California State University, East Bay
    • United States
    • Higher Education
    • 700 & Above Employee
    • Student Assistant Web Developer
      • Jun 2016 - May 2018

      Utilized a Content Management System (Cascade Server).Checked for bugs in CMS software.Created training documentation for CMS.Edited HTML and CSS of web pages.Created Video Tutorials and Editing them with Camtasia 8.Assisted with editing content on university web pages.

    • IT Service Desk
      • Apr 2015 - Jun 2016

      - Installed Updates.- Troubleshot Technical Issues.- Answered phone calls.- Submitted Tickets through the ServiceNow Ticketing System.- Assigned Tickets out to the appropriate teams.- Remote accessed computers.- Moved computers to different locations.- Installed software.- Updated software licenses.

  • California State University, East Bay
    • United States
    • Higher Education
    • 700 & Above Employee
    • Accessible Media Student Assistant
      • 2014 - 2015

      Edited text from textbooks for any special requests (Audio, Braille, etc.).Helped students with requests regarding their textbooks.

    • Orientation Team Leader
      • 2011 - 2015

      Presented educational material to incoming freshmen and transfer students.Gave campus tours.

    • GameZone Agent
      • Sep 2012 - Oct 2013

      Provided customer support for students wanting to rent out pool cues, video games, & etc.Helped with gaming tournaments for the school community.

  • California State University, East Bay
    • Hayward, California
    • Peer Mentor
      • 2011 - 2012
      • Hayward, California

      Prepared and presented presentations.Led study groups every quarter.Created presentations.

Education

  • 2010 - 2016
    California State University-East Bay
    Computer Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Education Management”

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