Experience

• 

  Land of Beds

  • United Kingdom
  • Retail
  • 1 - 100 Employee

  • Operations Assistant

    • Nov 2021 - Present

  • Product Returns Administrator

    • Jun 2021 - Present

• 

  Land of Beds

  • United Kingdom

  • Customer Service Supervisor

    • Apr 2014 - Apr 2021
    • United Kingdom

• 

  BT

  • customer service advisor

    • May 2013 - Mar 2014

    As a customer service advisor my duties involve answering the phone to BTs customers to discuss their current contracts and services. I am often faced with customers requesting to move their services to other providers, due to the high targets and KPIs my job is to sell all the benefits of the company to retain their customer. As well as retaining customers I am also required to bring new customers to the company using all the sales skills I obtain. Full product knowledge is required in this sector and essential sales skills as the role is currently a high target based position.

• 

  Bose Corporation

  • demonstration specialist

    • Nov 2010 - Aug 2011

    During my role as Bose I was required to have full product knowledge of all Bose equipment allowing me to effectively sell the appropriate products to customers. As a large universal company, Bose is well known for high level, excellent customer service and I was required to use all my skills to obtain this reputation.