Experience

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  Biogen

  • United States
  • Biotechnology Research
  • 700 & Above Employee

  • Manager, Grants Management & Strategic Giving Office at Biogen

    • Sep 2018 - Present

    Manager, Grants Management and Strategic Giving, August 2021-Present• Project Manage the Grants process through from inception to final outcomes for both US and ex-US Grants• Manage the CRM platform, including system evaluation, implementation of enhancements and governance• Partner with Finance to register applicants within Oracle to process and track payments and ensure that supplier information remains accurate• Create and maintain Letter of Agreements (LOA). Work with Legal to ensure updates are aligned with Standard Operating Procedures• Plan and schedule all Grant Review Committee Meetings• Manage the Grants & Giving website including ongoing content revisions• Responsible for reporting to Finance, Compliance, and Audit as per governance requirements• Manage Grants Customer Service for both internal and external stakeholders• Provide support in maintaining/updating grants-related process documentation, job aids, quick cards and other resources• Provide quarterly Transparence Reporting• Competent to apply local regulations and codes, including but not limited to Accreditation Council for Continuing Medical Education (ACCME), European Federation of Pharmaceutical Industries and Associations (EFPIA) Codes, PhRMA Code, OIG Guidance, and other regional equivalents

  • Sr. Associate, Grants Management & Strategic Giving Office

    • Dec 2019 - Present

  • Grants Management and Strategic Giving, Contractor

    • Sep 2018 - Dec 2019

    Supporting and facilitating the funding of US and Global sponsorships.

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  Pri-Med

  • United States
  • Education Administration Programs
  • 200 - 300 Employee

  • Director, Customer Care & Registration

    • 2008 - Mar 2018

    Responsible for all aspects of managing Pri-Med Registration for both Clinician and Supporter ensuring positive customer experience. This is a multi-dimensional role that functions as the primary liaison to the vendor who handles onsite registration, lead retrieval technologies, and internal call center who fields inquiries via telephone, email and messenger. Mitigating risk and communicating status within the team and senior management.

  • Senior Customer Care Manager

    • Jan 2013 - Feb 2017

    Brought customer satisfaction rage from 86% in 2013 to 92% in 2014. Managed the registration budget of $1.3 million. Also in charge of onboarding a new registration company, completely overhauling the registration and CME reporting system, this was the largest integration project for the company since 2006.

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  MC Communications

  • DBC Pri-Med, LLC

  • Facilities & Registration Manager

    • Jan 2008 - Jan 2013
    • DBC Pri-Med, LLC