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Lauren Chen is a seasoned professional with a strong background in sales, marketing, and customer service. As a Sales Catering Coordinator Intern at The Golf Club at Newcastle, she supported the Catering Sales Department during peak summer seasons, ensuring smooth operations and exceptional service delivery. Prior to this role, Lauren worked as a Golf Shop Assistant, Accountable for daily operations and coordinating tournaments with sponsors and vendors. She also held various roles at Seattle University, including Student Government Marketing and Communications Coordinator, Vice President of Membership, and South Campus Vice President. Lauren's experience has equipped her with strong communication skills, attention to detail, and a dedication to quality service delivery. She is currently pursuing her Bachelor of Business Administration at Seattle University, with a focus on business administration and management.

Credentials

  • Microsoft Office Specialist: Excel Associate (Office 2019)
    Microsoft
    May, 2024
    - May, 2026

Experience

    • Core Crew
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Sales Catering Coordinator Intern
      • May 2024 - Present

      Support the Catering Sales Department during Peak Summer Season:-Provide essential support to the Catering Sales Department throughout our busy summer season, ensuring smooth operations and exceptional service delivery during high-demand periods.-Actively represent and contribute to Oki Golf's reputation as a leading market player. Engage in activities and initiatives that enhance our brand's visibility and prestige within the industry.Embody Oki Golf’s Service Philosophy: -Thoroughly understand and exemplify Oki Golf’s guest service definition and philosophy. Be a role model in service delivery, demonstrating our core values in every guest interaction.-Follow the established business plans and initiatives, working diligently to meet and exceed sales objectives, expectations, and targets. Contribute to the overall success of our sales efforts.-Provide regular, timely, and informative updates to team members. Ensure that communication is clear, consistent, and helps in fostering a cohesive and well-informed team environment.Set Performance Benchmarks:-Establish and embody high-performance standards within the department. Promote motivation, a strong sense of ownership, and a dedication to quality in all aspects of the product and service delivery.-Address guests and team members with a positive attitude and high integrity, particularly when dealing with club or company-related matters. Uphold a respectful and professional approach at all times.-Exhibit creativity in achieving goals. Proactively suggest and implement innovative ideas to enhance performance and meet objectives.

    • Golf Shop Assistant
      • Mar 2021 - May 2024

      Accountable for the daily operations of the golf shop. Work in conjunction with Tournament Director to plan and coordinate tournaments with sponsors and vendors. Assist the Director of Golf to provide exceptional service to our guests and achieve targets through maximation of the tee sheet - includes exceeding our established standards for guest satisfaction, sales, and financial performance.

  • Seattle University
    • Seattle, Washington, United States
    • Seattle University Student Government Marketing and Communications Coordinator
      • Mar 2024 - Present
      • Seattle, Washington, United States

      Work on the staff team of Seattle University Student Government to help develop, coordinate, and implement the promotional and marketing plans for SGSU (posters, social media posts, and flyers). Work with the Chief of Staff and VP of Communications with assistance with their duties. Additionally,...

    • Vice President of Membership
      • Nov 2023 - Present

      *Provide a national and collegiate chapter student membership application*Check all membership applications for completeness and accuracy*Conduct membership campaigns working alongside other members of AMA Exec Board*Manage SU AMA Member communication through email, distributing emails regarding ...

    • South Campus Vice President
      • Oct 2023 - May 2024

      Working alongside RHA Exec Board to help create a welcoming seamless living and learning environment. Planning and programming events to help connect residents to the school. Working in a team to help plan events throughout the year for school and community engagement.

  • Molly Moon's Homemade Ice Cream
    • Seattle, Washington, United States
    • Shift Lead
      • Mar 2023 - May 2024
      • Seattle, Washington, United States

      •Developed strong verbal communication skills by interacting with customers during each shift. •Lead a team of 3-5 people per shift in running the shop smoothly and efficiently.•Responsible for cash, opening, and closing the shop.• Utilizing strong attention to detail, cash out customers' ord...

    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Snack Shack Manager
      • Jun 2020 - Aug 2022

      Hire and train new employees. Manage budget and employee schedules, inventory, and work with King County Health Department on a regular basis.

    • Senior Lifegaurd and Swim Instructor
      • Jul 2019 - Jul 2021

      American Red Cross certified 2019-2021; Monitor and enforce water safety rules. Teach all levels of swim to help students safely enjoy the water. Maintain pH and chlorine balance for bodies of water. Train all new lifeguards.

    • Front Desk Staff
      • Jun 2018 - Aug 2020

      Check-in members, provide customer service to members, guests, and vendors. Schedule Club rentals, process credit card, and membership fees.

Education

  • 2022 - 2025
    Albers School of Business and Economics at Seattle University
  • 2022 - 2025
    Seattle University
  • 2021 - 2022
    Bellevue College
  • 2018 - 2022
    Newport High School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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