Experience

• 

  Maryland Department of Natural Resources

  • United States
  • Government Administration
  • 500 - 600 Employee

  • Administrative Specialist for Maryland Park Service at DNR Headquarters

    • Sep 2021 - Present

    Answers customer service inquiries over phone and email, managing the primary line for general Maryland Park Service inquiries and specific questions about our online store and visitation passes.Processes orders for the visitation passes and assorted other products available from MPS on the Maryland DNR Online Store. This includes preparing orders for shipment, maintaining logs and updating status of orders, handling customer inquiries or complaints over phone, communicating refund requests with the financial department, coordinating shipments of stock to state parks for in-person sales, and preparing any checks for deposit.Maintains the storage and organization of visitation passes and other products available for purchase through the DNR Online Store.Acts as the Youth Group Coordinator, processing requests for Youth Group camping passes and providing information to customers about the program.Handles both incoming and outgoing mail for the department, in communication with the office-wide mailroom staff.Keeps the department's office supplies organized and keeps note of stock if any need to be repurchased.Assists park service staff with miscellaneous responsibilities as they arrive.

  • Park Ranger & Administrative Assistant - Harriet Tubman UGRR & Bill Burton Fishing Pier State Parks

    • Nov 2020 - Sep 2021

    Duties included providing customer service to park visitors while working at the front desk of the visitor center, as well as answering the phones and main park email address both to help the public with questions and to process incoming reservations. Also assisted with routine cleaning of the visitor center and enforcement of COVID-19 safety protocols. Helped with larger projects and events such as the National Park Service's 'Tubman Talks' video series and the announcement event for the discovery of Ben Ross' cabin. Additional duties included handling fiscal matters for the park such as processing donations and purchasing. Was responsible for summaries of receipts, corporate purchasing card logs, communicating cash pickups and making occasional trips to the bank for deposits, petty cash reconciliation, and filing service contracts and purchasing orders. Created and maintained inventory records for uniforms, books in the research library, and brochures for the visitor center and coordinates purchasing or pickups of new stock. Distributed received mail and helped prepare outgoing mail. Ran miscellaneous errands, usually to deliver or pick up materials from other Maryland Park Service locations or local community partners. Served as contact person for deliveries or maintenance visits when necessary. Assisted with the seasonal hiring process - managed the spreadsheet of applicant information, scheduled interviews, logged interview performance, emailed job offers, prepared contracts and other necessary paperwork, and sent appropriate information to HQ about incoming and outgoing employees. Helped the maintenance team with keeping park structures up-to-date and clean, including simple construction requiring hand tools (e.g. repairing picnic tables). Responsible for opening the pier to the public a few times a week. Worked alongside both fellow Maryland Park Service employees and partners from the Harriet Tubman Underground Railroad National Historical Park.

• 

  McDaniel College

  • United States
  • Higher Education
  • 700 & Above Employee

  • Social Media Engagement Peer in Office of Student Engagement

    • Aug 2019 - Mar 2020

    Managed all departmental social media accounts (Instagram, Twitter, and Facebook), creating daily posts and stories to advertise programs and events and encourage community engagement. Used programs such as Canva to produce informative and eye-catching social media graphics. Worked with the staff graphic designer to create, print, and hang advertisement posters. Assisted with the planning and implementation of our events several times a month and helped with other marketing efforts, for the purpose of increasing student engagement and building a stronger campus community. Planning these events involved working closely with the other engagement peers, as well as the non-student staff of the office, a small team of around 12 people, and often partnering with other campus offices or departments, or off-campus vendors. These events spanned in scale from one-off pop-up events, to yearly multi-day projects like 'Consent Week,' to involvement in planning Homecoming. Hosted office hours multiple times a week to act as an in-office resource for students and organizations, both focused on social media assistance as well as for questions on events, clubs, the office, and other issues. Served as a representative of the office, and hosted student organization training sessions to provide information on rules and regulations. Helped to facilitate 'First Look Sessions' for first year students in conjunction with a few other college offices, focusing on the topics of discrimination and bystander awareness, as a representative of the Office of Student Engagement. I also partnered with this office as a volunteer for all four years of college as a member of the student-run volunteer event planning board Green Terror Programs, which holds weekly/bi-weekly events for the student body. I served as a general board member for one year, an events committee chair for one year, the vice president and marketing/social media coordinator for one year, and the President for my final year.

  • Student Ambassador in Office of Admissions

    • May 2017 - Mar 2020

    Acted as a front-desk assistant in the admissions office. Greeted in-person visitors and took phone calls to answer questions, help schedule student visits, and provide general assistance to prospective students and their families. Engaged with prospective students during both individual visits and larger events like open-houses, to serve as a welcoming introduction to the school and campus community. Worked in a variety of public-assistance roles during these visits and events including class-visit escort, parking and directional guide, lunch host, overnight host, and panel guest.

• 

  U.S. Fish and Wildlife Service (USFWS)

  • Chincoteague, Virginia, United States

  • Visitor Services Intern at Chincoteague National Wildlife Refuge

    • May 2019 - Aug 2019
    • Chincoteague, Virginia, United States

    Assisted guests to the Refuge, primarily as a resource for any questions in the visitor center and lighthouse, as well as occasional roving interpretation on the trails. In addition to in-person visitor center guests, I also answered the front desk phone and responded to overnight voicemails during the opening routine. Covered both opening and closing shifts, and assisted with routine cleaning. Worked with other interns to welcome a biweekly visiting summer camp with a brief informative talk. Helped with fulfillment of the interagency Access Passes at the visitor center and shadowed fee collectors in the collection booths. Helped with a variety of public events, including the famous yearly Chincoteague Pony Week and Wallops Island Flight Facility astronomy events. These events and community programs often involved working alongside community partners such as the National Park Service, NASA, Chincoteague Natural History Association, and various entities in the town of Chincoteague. Contributed to the maintenance of visitor resources by designing updated visitor brochures, printing and folding maps, ensuring that the visitor center desk was fully stocked with all materials, and picking up routine resupplies from the Chamber of Commerce. Other administrative tasks included responding to mail correspondences; delivering materials between both other Chincoteague-based entities and other NWRs; designing, printing, and distributing posters for volunteer events; drafting social media posts; and laminating and distributing informative and directional signage. Performed maintenance on refuge facilities, both indoor and outdoor, and assisted the maintenance and biology teams with larger projects, such as placing beach closure fences and monitoring shorebirds.

• 

  The Westminster Detective Library

  • Westminster, Maryland, United States

  • Research Assistant

    • May 2018 - Aug 2018
    • Westminster, Maryland, United States

    Worked alongside a small team to update the Westminster Detective Library, an online database of 19th century short-form detective fiction. This involved searching 1800s newspaper archives to locate original stories, transcribing, editing, and formatting to post online. The team, comprised of a professor, professor emeritus, and 6 undergraduate students, also presented our findings at the annual Student-Faculty Research Showcase the following October.

• 

  Bryan's Produce

  • Grasonville, Maryland, United States

  • Sales Clerk

    • Jun 2017 - Aug 2018
    • Grasonville, Maryland, United States

    Assisted the owner and other employees in setting up, running, restocking, and closing the stand. Provided customer service to answer questions and field any concerns had by visitors, complete transactions, and help customers with their purchases.