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Laureen Mwanja
Customer Care Supervisor at DPO Group
Laureen Mwanja, a seasoned professional with 3 years of experience in customer care, quality assurance, and sales, holds an MBA in Strategic Management from The Catholic University of Eastern Africa.
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Location
Nairobi County, Kenya, KE
Bio
Generated by
Topline AI
I'm Laureen Mwanja, a seasoned professional based in Nairobi County, Kenya. With a Bachelor of Commerce degree in Marketing from KCA University and currently pursuing an MBA in Strategic Management at The Catholic University of Eastern Africa, I've developed a strong foundation in business and marketing. My experience spans over 6 years, with notable stints at DPO Group, where I've held various roles including Customer Care Supervisor, Internal Quality Auditor, and Customer Care Officer. I've also worked at NCBA Group, AFtrade.com, and Raycare Medicare Centre, honing my skills in customer service, sales, and marketing. I'm driven to leverage my skills and experience to drive business growth and excellence.
Credentials
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Customer Experience Leadership
LinkedInApr, 2022- Apr, 2026
Experience
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Kenya
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Financial Services
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200 - 300 Employee
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Customer Care Supervisor
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May 2023 - Present
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Internal Quality Auditor
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Mar 2023 - Present
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Customer Care Officer
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Nov 2020 - Present
Customer Care Officer
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Kenya
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Financial Services
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700 & Above Employee
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Bank Teller
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Dec 2018 - Jun 2020
Private banking teller
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Customer Service Agent
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Nov 2018 - Jun 2020
Teller, operations assistant, customer experience assistant
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Private Banking Officer/Teller
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Nov 2018 - Jun 2020
Teller, customer experience assistant, private banking officer
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AFtrade.com
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Kenya
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Sales Representative
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Apr 2017 - Jul 2017
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Kenya
deals with b2b products and services
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Raycare Medicare Centre
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kitengela
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Marketing Administrator
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Apr 2016 - May 2017
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kitengela
In charge of all marketing activities
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mukuru health centre
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mukuru
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Community Volunteer
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Jan 2014 - Mar 2014
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mukuru
medical camps
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Education
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2023 - 2025The Catholic University of Eastern Africa
Master of Business Administration - MBA, Strategic Management -
2014 - 2017
KCA UNIVERSITY
Bachelor of Commerce (BCom), Marketing -
2015 - 2015
Lolas Brite
certificate, fashion and design -
2023 -
The Catholic University of Eastern Africa
Master of Business Administration - MBA, Strategic management
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Financial Services”
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