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Laura Yule profile image

Laura Yule

Waitress at Signature Pub Group Ltd.
Intro Book
Customer service and team motivation professional with experience in retail and hospitality.
  • Claim this Profile
Location
Greater Aberdeen Area, GB
Skills
  • Microsoft Office
  • Customer Service
  • Social Media
  • Team Motivation
  • Interpersonal Skills
  • Show all
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Bio

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Laura Yule is a customer service and team motivation professional with experience in retail and hospitality. She holds a BA Hons degree in International Business Management from Edinburgh Napier University and has worked in various roles, including waitress, customer loyalty assistant, and temporary receptionist. She has skills in Microsoft Office, customer service, social media, team motivation, and interpersonal skills. Laura has 5 years of experience in the Signature Pub Group Ltd. and has worked in customer satisfaction roles at Tesco and Greene King. She has also completed a temporary placement at James Hutton Limited and studied abroad at San Diego State University.

Experience

  • Signature Pub Group Ltd.
    • Edinburgh, United Kingdom
    • Waitress
      • Oct 2018 - Present
      • Edinburgh, United Kingdom

  • Tesco
    • Aberdeen, United Kingdom
    • Customer Loyalty Assistant
      • May 2018 - Sep 2018
      • Aberdeen, United Kingdom

      This role within Tesco was to deal with customer satisfaction within the online home shopping and to smooth out any complaints or concerns with the customers to ensure they had the best possible outcome and left being a happy customer

  • Greene King
    • United Kingdom
    • Food and Beverage Services
    • 700 & Above Employee
    • Waitress @ The Cuddie Brae
      • Sep 2017 - Dec 2017

    • Bar Waitress @ The Shepherds Rest
      • May 2016 - Dec 2017

      I advanced on my communication skills and advanced on to learning new skills such as being a barmaid as well as a waitress. I trained new members of staff and helped them become accustomed to the new working experience.

  • James Hutton Limited
    • Aberdeen, United Kingdom
    • Temporary Receptionist
      • Jun 2017 - Jul 2017
      • Aberdeen, United Kingdom

      This was a week temporary placement where I received mail/packages, send emails, attend to guest of the institution and sort absenteeism. Due to the short amount of time, I needed to learn new skills quickly and adapt to a new way of working

  • The Four Mile Kingswells
    • Aberdeen, United Kingdom
    • Waitress
      • Sep 2014 - Aug 2015
      • Aberdeen, United Kingdom

      I worked as part of a team and with members of the public, increasing my interpersonal skills. I had to develop skills in order to deal with requests and complaints in a respective manner.

Education

  • Bucksburn Academy
    Standard Grades, Higers and Advanced Highers
  • Edinburgh Napier University
    BA Hons, International Business Management
  • San Diego State University
    Bachelor's degree, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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