Experience

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  Arlington-Mansfield Area YMCA

  • United States

  • Member Service Lead

    • Feb 2017 - Present
    • United States

    • Execute exceptional customer service• Greet everyone who enters and leaves the facility with a gleeful greeting• Address members and guests’ questions, issues, comments and/or concerns all in a timely effective manner• Resolve all issues and situations in a professional respectful manner• Process all membership paper work correctly and efficiently• Handle high volume calls and multitask other responsibilities at the same time while making adequate preparations for subsequent tasks• Organize and create a welcoming atmosphere for all members and guests • Give prospective members and new members a Welcoming Tour of facility, as well as inform them about everything the Y has to offer• Train new employees on all Y procedures and assist in their learning• Assist in displaying signage and promotions at the front desk and on bulletin boards• Handle cash transactions and correctly close out at end of shift• Transport funds to associated bank for transactions requiring change from money drawer• Tally the money drawer at beginning and end of shift, as well as being responsible for the money drawer throughout shift • Delegate tasks to fellow Member Service Associates when needed• Contact members about membership expiration dates, inform them of current open registrations/promotions, as well as offer upgrades• Open and Close Facility when needed• Facilitate in filling shift openings by contacting fellow Member Service Associates• Implementing all five core values, Caring, Honesty, Respect, Responsibility, and Faith through all aspects of daily tasks and daily life

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  Kenosha YMCA

  • United States

  • Member Services Associate

    • May 2016 - Jan 2017
    • United States

    • Open and Close Facility for members and guest • Process members and guests inquiries• Handle high volume calls and multitask other responsibilities at the same time • Work efficiently and effectively in a fast work atmosphere while addressing multiple issues and resolving them in a timely manner • Organize and create a welcoming atmosphere for all members and guests • Train new hires and helping them become familiar with all aspects of the facility • Help in other departments by substituting when needed • Implementing all four core values, Caring, Honesty ,Respect, and Responsibility through all aspects of daily tasks and daily life

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  North Elementary School

  • United States

  • PTO President

    • Oct 2012 - Feb 2013
    • United States

    • Overseen Executive and General Meetings • Compose agenda for all meetings• Constant communication between faculty, fellow board members, committee chairpersons, parents and all other personal• Responsible for weekly newsletter updates • Addressing concerns and resolving any issues that occur • Creating banners, flyers, informative information about events• Chairperson over Fall Dance• Contracted Vendors for Events

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  H&M

  • United States

  • Sales Service Advisor

    • Oct 2012 - Feb 2013
    • United States

    • Responsible for organization of sales floor and fitting room • Assist with processing purchases • Greet all guests and assist in all aspects • Close and open store and cash registers • Answer incoming calls • Assist with inventory • Unload new items in stock room and on sales floor • Set up displays and new products

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  Target

  • United States

  • Sales Floor Team Member

    • Jul 2001 - Jun 2012
    • United States

    • Assist guests with locating desired item(s), answer questions and resolve concerns• Keep all aspects of the department immaculate for all guests• Assist on register lanes to promptly check out guest's merchandise• Set up and take down weekly ad• Set planograms, research items, and set limited addition items • Help with closing and opening store • Manage sales floor team members to work efficiently and respond accurately • Assist guest with items and address any concerns regarding store policy• Organize work area to increase sales floor speed • Manage that no foreign objects enter the Fitting Room in order to prevent theft and liability