Experience

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  The Watergate Hotel

  • Washington, District of Columbia, United States

  • Human Resources Coordinator

    • Feb 2023 - Present
    • Washington, District of Columbia, United States

    Assist associates whenever possible with requests and/or information. Create or update Human Resource bulletin boards and other posting locations as needed.Assist with employee relations events and recognition, as needed, e.g. Birthday celebration, hotel required meetings, etc.Explain elements of various benefits to associates as required. Assist with benefits open enrollment and distribution of enrollment forms. Assist with filing and monitoring Worker Compensation claims, alert Human Resource Director of any associate’s modified work duties.Prepare department correspondence and memos as needed.Maintain accurate files. Assists with the filing of associate paperwork.Schedule orientation sessions for new hires and prepare necessary paperwork.Assist with the administration, monitor and follow-up on all Leaves of Absence, including FMLA.Maintain strict confidentiality at all times in all matters pertaining to associates, vendors and contractors of the hotel.Assist colleagues with inquires related to personal days, sick days, vacation requests, direct deposits and other related forms.Assist with pre-employment procedures (background checks, drug screens, etc.).

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  Brilliant Earth

  • United States
  • Luxury Goods & Jewelry
  • 700 & Above Employee

  • Customer Service Representative

    • Mar 2021 - Jan 2023

    Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to customer inquiries through a high volume of phone calls and chats. Provide real-time assistance for customer orders and account statuses while focusing on providing a luxury customer experience. Correspond with customers on applying relevant financing, payments, and documentation collection for orders to ship on schedule. Keep customers informed of any changes or updates to their current order shipping timeframe. Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions such as ring settings selections, diamond options, and exchanges. Communicate with and support the sales team to help execute multiple processes and successfully complete orders. Maintain demonstrated responsibility and accountability for meeting individual and team goals in a customer service-focused environment.

  • Customer Experience Agent

    • Jun 2019 - Feb 2021

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  Law Offices of Elsa W. Smith, LLC

  • Annapolis, Maryland

  • Administrative Assistant

    • Jan 2019 - Jan 2019
    • Annapolis, Maryland

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  The Beacon Hotel and Corporate Quarters

  • Sales Manager

    • Jan 2018 - Nov 2018

  • Front Desk Supervisor & Catering Sales Coordinator

    • Jun 2016 - Jan 2018

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  Greater Washington Hispanic Chamber of Commerce

  • Washington D.C. Metro Area

  • Executive Assistant & Office Manager

    • Mar 2016 - Jun 2016
    • Washington D.C. Metro Area

    • Coordinate and maintain President’s appointment calendar with high level of accuracy• Act as liaison between President and sponsors• Respond to all incoming telephone calls and route to appropriate personnel• Serve as initial point of contact for all guests/appointments• Organize and maintain organization’s files and records, both physical and computerized• Organize and maintain inventory of office supplies• Maintain and coordinate service for office machines• Review, research and route incoming correspondence. • Manage internal and outgoing correspondence • Prepare and edit various forms of correspondence and Chamber materials • Perform in-house bookkeeping tasks to include preparation and processing of checks, invoices, reports and bank deposits• Maintain, distribute and reconcile petty cash• Serve as liaison between bookkeeper, president and staff• Act as liaison between Board of Directors and staff• Help coordinate monthly meetings and materials for Board of Directors• Make travel and guest arrangements as needed• Contribute to team effort by assisting other staff as needed• Assist in planning, organizing and coordinating monthly and annual events• Other duties as assigned by the President & CEO

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  CoStar Group

  • Washington DC

  • Research Associate I

    • Oct 2014 - Sep 2015
    • Washington DC

    • Collect and Update Inventory in database• Capture new or missing inventory• Understand market assigned • Enhance methodology for updating Multi-family properties• Improve Brand awareness• Perform Quality Control Process• Utilize Excel Power Pivot to track progress• Assist in the administration of the Building Rating System for Multi-family properties

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  Kendall College

  • Chicago, Illinois, United States

  • Concierge

    • Apr 2014 - Sep 2014
    • Chicago, Illinois, United States

    • Provide quality concierge services to college employees and Students• Receive guests for dinning room, events, and college employees• Answer phone and transferring to correct department or staff member

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  Bullpen Staffing

  • Chicago, Illinois, United States

  • Staff Member

    • Mar 2014 - Sep 2014
    • Chicago, Illinois, United States

    • Provide quality guest service in fast paced environment at specialty events; ranging from 50-200 guests • Provide aid to Various staffing needs of different warehouses.

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  Kendall College

  • Chicago, Illinois, United States

  • Front of House Server - Events

    • Jul 2013 - Nov 2013
    • Chicago, Illinois, United States

    • Provide quality guest service in fast paced environment at specialty events; ranging from 50-200 guests

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  ThinkFoodGroup

  • Washington DC

  • Human Resources Trainee

    • Mar 2013 - Jun 2013
    • Washington DC

    • Provide administrative assistance to Human Resources staff• Organizing and storing important files

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  Hanging Gardens Ubud, Bali

  • Ubud, Bali, Indonesia

  • Management Trainee

    • Jun 2012 - Dec 2012
    • Ubud, Bali, Indonesia

    • Provide Services and get reservations for Guests• Perform daily organizational task of Guest Relations agent• Supervise and help Front Office staff

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  Mio Restaurant

  • Washington D.C. Metro Area

  • Hostess

    • Oct 2010 - Dec 2010
    • Washington D.C. Metro Area

    • Receive guests and seat them at assigned seating area• Answer incoming calls and take messages and reservations• Help Serving and Bus Boy staff serving guests.

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  Hotel de la Paix

  • Lausanne Area, Switzerland

  • Banqueting & Breakfast Server

    • Jun 2010 - Sep 2010
    • Lausanne Area, Switzerland

    • Provide High Quality Service in a fast paced environment• Perform daily opening tasks for restaurant breakfast

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  Holiday Inn Express & Suites Mexico City at the WTC

  • Mexico City Area, Mexico

  • Front Desk Staff & Housekeeping

    • Jul 2009 - Dec 2009
    • Mexico City Area, Mexico

    • Provide daily support to Staff in various departments in their daily tasks• Help assist in difficult translations between client and back of house staff• Assist various Housekeeping staff with checking rooms and removing dirty sheets from hallway.• Refilling minibars and helping Bar Staff